Account Manager - Bilingual French

SDI•Bentonville, AR

3d•Hybrid

About The Position

The Account Manager is a bilingual French, client-facing role supporting strategic program accounts with multiple locations and complex operating models. The position serves as the primary client interface and advocate within SDI, ensuring day-to-day client satisfaction, smooth delivery of SDI’s value proposition, and fulfillment of contractual obligations. The Account Manager represents SDI as a subject matter expert in procurement, digital supply, inventory management, and operations, and works with client and SDI teams to deliver service across all assigned locations. The role leads delivery of client performance management, including preparing and facilitating program direction and presenting KPIs, milestones, and service delivery to client management. It oversees site-level services against service level agreements, tracks and improves site metrics, and resolves local transactional issues such as purchase order and invoice problems. Working within a matrix organization, the Account Manager builds relationships across account management, engineering services, sourcing, procurement, human resources, finance, and information technology. The Account Manager is responsible for financial performance by client and site, including annual revenue, expense, and profit goals, and manages projects and initiatives at client locations. The role also supports staff performance management, process optimization, cross-functional business planning, and continuous improvement through methods such as Six Sigma, data analysis, standard operating procedures, process re-engineering, and technology implementation. The position is hybrid, serving a client in Mississauga, Ontario, with travel to multiple sites of up to 50% and the remaining time working remotely from home.

Requirements

Bachelor’s degree in Supply Chain Management, Engineering, Business, or a related field, or equivalent work experience.
At least 3 years of experience in Integrated Supply or an adjacent area such as logistics, distribution, or supply chain, with some knowledge of indirect materials.
At least 5 years of client management experience, including knowledge of sourcing and inventory control of indirect materials.
At least 3 years of direct client-facing experience.
Experience using and defining technology to provide automated visibility into supply and fulfillment, including eCommerce plugins, personalized recommendation engines, advanced analytics services, inventory tracking solutions, custom product builders, or chatbots.
Knowledge of the end-to-end procure-to-pay transactional lifecycle from an SAP or similar ERP perspective.
Ability to analyze data to define program direction and objectives and measure results.
Advanced skills in PowerPoint, Excel, and Word, or an equivalent office suite.
Strong leadership, influencing, written and verbal communication, organizational, time-management, and people-management skills.
Ability to develop complete end-to-end customer presentations and present to senior leadership.
Ability to work autonomously and professionally, with executive presence and superior presentation skills.
Hands-on management approach and willingness to perform duties as needed to get the job done.
Process-oriented approach and strong analytical skills.
Bilingual French.

Nice To Haves

Six Sigma certification; exposure to or knowledge of Six Sigma is required.
Knowledge of other process methodologies, such as Lean Manufacturing.

Responsibilities

Serve as the primary client interface and advocate within SDI, ensuring day-to-day client satisfaction and fulfillment of contractual obligations.
Deliver SDI’s value proposition and integrated supply services across assigned client locations, meeting established service level agreements.
Prepare and facilitate the client performance management program, including presenting program direction, KPIs, milestones, and service delivery to client management.
Capture, interpret, and improve established site metrics and key performance indicators.
Resolve local transactional issues, including purchase order and invoice issues, quickly and effectively.
Work across SDI’s matrix organization and build relationships with leaders in account management, engineering services, sourcing, procurement, human resources, finance, and information technology.
Manage revenue, expense, and profit results for each client and site location in line with corporate goals.
Approve site-related expenses, including expense reports, usage, and invoices for temporary workers.
Identify client solutions and potential opportunities, including engineering services and point-of-use technology.
Deliver the site-level performance management program and help ensure it is embraced by employees.
Identify metrics, tools, and processes to optimize site activities; develop and implement protocols and practices for strategic initiatives.
Collaborate with functional leaders to establish short- and long-term business objectives and manage strategic business relationships supporting corporate growth, revenue targets, and savings plans.
Partner with central operations, including sourcing, procurement, and finance, to improve client satisfaction and resolve transactional issues.
Drive continuous improvement using Six Sigma, standard operating procedures, data analysis, business process re-engineering, and new technology implementation where appropriate.
Deliver operational best practices and contribute to a high-performing integrated supply service delivery organization.
Work with the SVP of Digital Supply to develop and manage a high-performance client-facing team, serving as the liaison between site resources and corporate headquarters.
Use and define technology that provides clients automated visibility into supply and fulfillment, such as eCommerce plugins, recommendation engines, analytics services, inventory tracking solutions, custom product builders, and chatbots.
Develop end-to-end customer presentations and present comfortably to senior leadership.