Bilingual (French) Automotive Maintenance Coordinator

Enterprise

17h • Remote

About The Position

Enterprise Fleet Management, a business line of Enterprise Mobility, is hiring a Bilingual (French) Maintenance Coordinator for a full-time, 100% remote position open to residents of Toronto, Canada. The coordinator provides automotive technical support and advice to Fleet Management groups, clients, and vendors regarding scheduled maintenance and wear items. The role reviews repair orders against manufacturer requirements, negotiates appropriate service intervals, fluids, and pricing, and provides approval. The stated schedule is Monday through Friday, 8 a.m. to 5 p.m. EST. Starting pay is $56,300–$60,300 CAD per year, based on experience.

Enterprise Fleet Management is a privately held, full-service fleet management business serving companies, government agencies, and other organizations with medium-sized fleets. It has more than 50 fully staffed offices nationwide and a North American fleet of 800,000 vehicles. The company describes its commitment to doing the right thing for customers and employees and investing in employee development.

Requirements

• Must be at least 18 years old.
• Must currently live in Toronto, Canada.
• Fluency in both written and spoken English and French is required.
• At least six months of customer service experience is required.
• At least six months of automotive maintenance or repair experience is required.
• Basic proficiency with Microsoft Office products, including Word, Excel, and Outlook.
• Must be able to meet all work-from-home technical requirements.
• Must be authorized to work in Canada and must not require work authorization sponsorship now or in the future.
• Must have reliable, consistent high-speed internet from a terrestrial cable or fiber provider; DSL and satellite are not accepted.
• Internet connection must have validated minimum upload speed of 5 Mbps, download speed of 25 Mbps, and latency below 100 ms.

Nice To Haves

• Automotive maintenance or repair experience in a lube shop, tire shop, repair facility, or dealership is preferred.
• 310S Class Certificate in Ontario is preferred.

Responsibilities

• Respond promptly and efficiently to orders submitted by phone and email, in a friendly manner.
• Review proposals to ensure services follow manufacturers’ interval-based timing and that suggested services are appropriately priced.
• Negotiate pricing and assess and apply appropriate warranty coverage while creating and issuing purchase orders according to operating procedures.
• Contact clients to provide recommendations, explain proposed repair procedures, and obtain approval.
• Make repair and cost recommendations to internal business partners.
• Locate and recommend appropriate service locations for clients.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed