Technical Support Specialist (Bilingual - French)

Topcon Positioning Systems•Oakland, NJ

1d•$26 - $30•Onsite

About The Position

We are seeking a proficient, customer-oriented Technical Support Specialist to join our dedicated support team! This pivotal role delivers skillful technical assistance to our customers, resolves inquiries effectively, ensures seamless interactions with our range of products/services, and supports newly implemented projects on a global level. This role is 100% onsite and based out of our headquarters in Oakland, NJ. This role requires proficiency in French.

Requirements

BS degree or AS in Electronic Technology, Biomedical Technology, Computer Science or equivalent.
Basic knowledge of SQL, Networking and Microsoft Windows and Microsoft office
Bilingual in English and French- Fluency required
Good written & verbal communication skills.
Good organization skills. Must be able to multitask, quickly analyze and resolve specific problems.
Negotiation, people, and critical thinking skills.
Ability to deal effectively with customers.
Knowledge of medical device preventative maintenance and repair
Must have detailed follow up skills.
Must be able to work flexible hours.
Proficiency in French required
Strong IT background

Nice To Haves

Preferred engineering degree such as Biomedical, Electrical, or Mechanical

Responsibilities

Provide professional assistance to clients in answering inquiries, and interpreting resource catalogs via telephone.
Troubleshoot and repair Topcon products in house and at the customer’s site.
Provide remote assistance via internet connection or phone.
Provide technical and clinical support to customers, distributors and employees.
Work under minimal supervision.
Complete issues escalated by the support team (Open/track RMA's for repair.)