REMOTE CSR Bilingual French

TEKsystems•City of Albany, NY

4d•$16 - $16•Remote

About The Position

TEKsystems is recruiting a remote bilingual French Customer Service Agent for a third-party financial services client. The agent makes informative calls to customers with auto leases or loans when their insurance information has an issue, such as a cancellation, missed payment, or incomplete documentation. Calling on behalf of insurers and financial institutions, the agent gathers information and helps resolve issues so insurance requirements are met. These are not sales or collections calls. The role is entirely phone-based, with approximately 14 calls per hour. The agent verifies insurance details with agents, uploads information to the company’s internal website, and leaves client-approved scripted messages when insurance agents do not answer. The initial three weeks consist of classroom training, shadowing, and supervised call handling. An assessment at the end of week three must be passed with a score of at least 80% to move to the offered shift. One additional week is allowed to pass; otherwise, the assignment will be terminated. This is a remote contract-to-hire position based out of Albany, New York. The hourly pay range is $16.00–$16.00. Individual compensation depends on factors including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other job-related factors. Benefits may be available subject to eligibility, job classification, length of employment, and applicable plan terms.

Requirements

High school diploma.
Bilingual French ability.
Ability to type 30 words per minute.
At least one year of customer service experience; experience may be in retail, a call center, office work, data entry, or a restaurant.
No more than two jobs within the past three years.
Comfort with being on the phones all day.
Ability to demonstrate an instance of meeting performance expectations.
Positive attitude.
Pass the end-of-training assessment with a score of at least 80% to transition to the offered shift.

Responsibilities

Make informative calls to customers about insurance issues affecting their auto leases or loans.
Gather information from customers to help resolve insurance problems and meet insurance requirements.
Verify insurance information with agents, including checking details such as deductions.
Upload information to the company’s internal website.
Leave client-approved scripted messages when insurance agents do not answer.
Handle approximately 14 calls per hour and remain on the phones throughout the workday.
Complete classroom training, shadowing, supervised call handling, and the required assessment.