French Bilingual Customer Service Representative (Remote)

TEKsystems•Houston, TX

3d•$16 - $16•Remote

About The Position

The Bilingual French Customer Service Representative assists customers with insurance-related questions and documentation associated with auto loans and leases. The role provides information, resolves issues, and keeps customer records accurate and up to date. It is a remote position focused on customer support and does not involve sales or collections. The representative handles a high volume of inbound and outbound calls, works with customers and insurance providers, documents interactions in internal systems, and follows established procedures, compliance guidelines, and quality standards. The role requires a professional customer experience and meeting productivity, attendance, and performance expectations. New hires receive comprehensive paid training, including classroom-style instruction, system training, job shadowing, supervised call handling, and ongoing coaching and support. Candidates must successfully complete a training assessment before transitioning to an assigned schedule. The position is a full-time, contract-to-hire role. Available schedules include Monday through Friday, 10:30 AM–7:00 PM CST, or Tuesday through Friday, 10:30 AM–7:00 PM CST, and Saturday, 7:00 AM–4:00 PM CST. Training runs Monday through Friday, 8:30 AM–5:00 PM CST.

Requirements

Fluent in both French and English, written and verbal.
High school diploma or equivalent.
At least 1 year of customer service experience.
Ability to type at least 30 words per minute.
Strong communication and problem-solving skills.
Comfortable spending the majority of the workday on the phone.
Ability to work independently in a remote environment.
Positive attitude and professional phone presence.
Stable work history.

Nice To Haves

Previous call center experience.
Experience handling a high volume of calls.
Customer support or customer service background.
Experience working with CRM or web-based systems.
Financial services or insurance industry experience.
Experience working with scripts and performance metrics.
Experience in retail, hospitality or restaurant work, office support, data entry, or another customer-facing environment.

Responsibilities

Handle a high volume of inbound and outbound customer calls throughout the day.
Help customers resolve insurance-related issues, including missing documentation, policy cancellations, coverage discrepancies, and payment-related concerns.
Contact insurance providers to verify policy information and obtain required documentation.
Clearly explain insurance requirements and next steps to customers.
Accurately document customer interactions and updates within internal systems.
Leave professional, scripted messages when customers or insurance representatives are unavailable.
Follow established procedures, compliance guidelines, and quality standards.
Meet productivity, attendance, and performance expectations.
Maintain a positive, professional customer experience on every interaction.