Remote Bilingual Customer Service Representative | Mexico

Resolv.Global

6d • $6 • Remote

About The Position

We are growing our customer service teams across Mexico and are looking for experienced Customer Service Representatives who are ready to put their skills to work supporting growing US-based customer support operations. This is a fully remote opportunity, giving experienced customer service professionals across Mexico the chance to join international teams while working from home. Compensation is $5.50 USD per hour, paid weekly in arrears, as an Independent Contract. Candidates must meet all technical requirements to be considered.

Requirements

• Strong English communication skills.
• Previous US BPO or call center experience.
• Confident working in a fast-paced customer service environment.
• Excellent spoken and written English.
• Ability to multitask and work efficiently across multiple systems.
• Professional, reliable, and detail-oriented mindset.
• Comfortable working in structured remote environments.
• Windows 11 PC (Mac not supported)
• 16 GB RAM
• Dual monitors
• Webcam and Headset
• i5 processor or higher
• Fibre internet with a wired connection (Ethernet cable)
• Backup power solution
• Microsoft Teams / Office 365

Nice To Haves

• Customer Support
• Healthcare Support
• Technical Support
• Billing Support
• Sales Support
• Appointment Scheduling
• Collections
• Administrative Support
• Live Chat / Email Support
• Retention / Escalations
• Call Center / BPO Environments

Responsibilities

• Support growing US-based customer support operations.
• Handle inbound and/or outbound customer interactions.
• Multitask and work efficiently across multiple systems.

Benefits

• Training paid in full

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed