Bilingual Spanish CSR

AMERICAN FREEDOM INSURANCE•Mount Prospect, IL

2h•$20 - $24

About The Position

AFIC is seeking dependable, detail-oriented Bilingual Customer Service Representatives to serve as the first point of contact for customers. The role is suited to someone with prior customer service experience who communicates confidently and values accuracy and follow-through. The successful candidate will support customers with initial claims, handle routine inquiries, maintain confidential data, and meet quality, accuracy, and productivity expectations. AFIC describes itself as financially stable and growing, with more than 12 consecutive years of profitable growth and an A+ Superior rating by A.M. Best.

Requirements

Fluency in Spanish and English, both verbal and written.
Strong attention to detail and data accuracy.
Clear, confident phone communication skills.
Ability to manage multiple systems and tasks simultaneously.
Typing speed of at least 30 WPM.
Consistent attendance and reliability.
High school diploma or equivalent.
Professionalism, composure under pressure, and a strong work ethic.

Nice To Haves

At least 1 year of customer service, call center, or collections experience is preferred.
Insurance experience is a plus.

Responsibilities

Handle inbound customer calls professionally and efficiently.
Guide customers through the initial claims process with clarity and empathy.
Accurately enter and maintain confidential customer data.
Resolve routine inquiries and appropriately escalate complex issues.
Meet quality, accuracy, and productivity expectations.

Benefits

Competitive salary.
401(k) with up to a 6% company match.
Choice of Blue Cross Blue Shield PPO, HMO, or HSA health plans.
Dental and vision coverage.
Access to telemedicine services.
At least 6 paid holidays.
PTO that can be used for vacation, personal, or sick time.
Separate personal days for sickness, family needs, appointments, or personal matters.
Employee recognition of work milestones.
Paid training.
State licensing reimbursement.
Opportunities for advancement.
Inclusive holiday events.
Employee referral bonuses.
Virtual team meetings.