Bilingual CSR- 3rd Shift

Ascend Staffing•Irving, TX

1d•Onsite

About The Position

Ascend Staffing is hiring a dependable, detail-oriented bilingual English/Spanish Customer Service Representative to support outbound shipping operations in Irving, Texas. The role prepares shipping documentation, coordinates carrier pickups, maintains accurate shipping records, and communicates with customers and internal teams to help ensure timely, compliant shipments. Strong organization, clear communication, computer skills, Microsoft Excel proficiency, and reliable attendance are important.

Requirements

Bilingual in English and Spanish.
At least one year of customer service or logistics/shipping experience is preferred.
Strong computer skills, including email, warehouse management systems (WMS), and Microsoft Excel.
High school diploma or equivalent.
Excellent written and verbal communication skills.
Strong attention to detail, organization, and problem-solving abilities.
Ability to manage multiple tasks and meet deadlines in a fast-paced shipping environment.
Availability to complete approximately 2–4 weeks of training Monday–Friday, 1:00 PM–10:00 PM, before transitioning to the permanent overnight schedule.
Reliable attendance and punctuality; ability to consistently work the permanent overnight schedule.

Nice To Haves

At least one year of customer service or logistics/shipping experience.

Responsibilities

Prepare and verify outbound shipping documents, including Bills of Lading, shipping labels, and shipment packets.
Schedule carrier pickups and confirm dock appointment times.
Enter shipment information into Warehouse Management Systems (WMS) and ensure data accuracy.
Use Microsoft Excel to manage, review, and maintain shipping information and records.
Communicate with customers and clients about order status, shipment updates, and potential delays.
Coordinate with forklift operators and warehouse personnel to prioritize outbound loads and meet shipping deadlines.
Maintain daily shipping logs and ensure required compliance documentation is complete.
Provide bilingual English/Spanish communication and support to customers, carriers, and internal teams.
Help resolve shipping discrepancies and support efficient daily operations.