Technical Support Specialist-Bilingual French

Panasonic • Leawood, KS

22h

About The Position

Call Center Agents respond to incoming Help Desk inquiries from existing customers through phone, email, and chat. The team ensures end users have the support and knowledge needed to effectively use Clearview products in their day-to-day operations. Agents contribute to the company’s customer-service reputation by troubleshooting product issues, managing support tickets, and assisting customers and fellow agents.

Requirements

• Previous customer service experience.
• Professional conduct in all internal and external interactions.
• Comfort using technology and learning new software applications.
• Self-starter who learns quickly and proactively approaches tasks with a focus on problem-solving and analysis.
• Excellent written and oral communication skills, including the ability to present complex information clearly and understandably.
• Good general computer and internet skills.
• Strong attention to detail.
• Outstanding interpersonal skills, with an emphasis on customer focus, teamwork, and relationship-building.

Nice To Haves

• Bilingual in French.
• Background in food service, retail, or another service-oriented industry.

Responsibilities

• Respond to inbound technical support and customer service inquiries by phone, email, chat, or similar channels.
• Troubleshoot a wide variety of topics related to Clearview products.
• Create and resolve support tickets.
• Support fellow agents with questions they are unable to resolve.
• Place outbound calls to provide customers with updates and follow-up.
• Execute special projects as needed.

Benefits

• Medical, dental, and vision benefits.
• Voluntary life, accident, critical illness, disability, and pet insurance.
• 401(k) plan with company matching contributions.
• Paid time off, holidays, and volunteering at company-sponsored events.
• Health management and wellbeing programs, including EAP, virtual health management (Teledoc), Lifestyle program, Diabetes Management (Livongo), Mindful by Blue KC, and A Healthier You program.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed