Technical Customer Support Representative (Bilingual French/English)
About The Position
CHEF iQ is seeking a tech-savvy, fluent French- and English-speaking customer support representative to assist French-speaking customers with its smart kitchen appliances. The role supports customers by phone, email, chat, and social media, troubleshooting connectivity and product issues and helping resolve questions about orders, parts, warranties, returns, recalls, and terms of sale. The position is based out of the Mahwah, New Jersey office and begins remotely, transitioning to a hybrid schedule in the office within 12 months. The employee must live within commuting distance and should expect occasional in-person training and team sessions in Mahwah.
Requirements
- Fluent spoken and written French and English.
- At least 2 years of customer support experience, ideally in technical support.
- Ability to troubleshoot connectivity issues involving Wi-Fi, Bluetooth, and devices.
- Experience using a CRM or ticketing system.
- Working knowledge of Windows, networking basics, PC hardware, and Microsoft Office.
- Strong attention to detail, including accurately handling model and part numbers.
- Friendly, upbeat communication, including when assisting customers having a difficult experience.
- Ability to manage a busy queue while giving each customer full attention.
- A quiet home workspace and reliable internet during the remote period.
- Residence within commuting distance of the Mahwah, NJ office.
Nice To Haves
- Experience with Salesforce.
Responsibilities
- Support customers in French and English by phone, email, chat, and social media.
- Troubleshoot Wi-Fi, Bluetooth, and app pairing issues.
- Look up orders, inventory, and replacement parts, ensuring the correct part is matched to each product model.
- Handle warranty questions, returns, recalls, and terms of sale.
- Maintain clean, detailed records of customer interactions and manage follow-ups.
- Share customer feedback with the Software, Hardware, and Product Development teams.
Benefits
- Opportunity to take ownership of work and make judgment calls, with coaching from a manager.
- Opportunity to learn and work with smart kitchen products.
- Opportunities for internal promotion and career growth.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
