Bilingual Customer Support (English/Spanish)

PBS Systems

1d • $21 - $23 • Remote

About The Position

The Bilingual Technical Support Specialist at Dealer Image Pro (DIP), a division of PBS Systems, is the primary point of contact for clients. The role provides timely technical assistance and troubleshooting in English and Spanish through email, SMS, and phone. The position calls for strong problem-solving skills, clear and professional communication, and a customer-focused approach to ensure a high-quality support experience. This is a fully remote opportunity for candidates anywhere in the USA.

Requirements

• Previous experience using Salesforce or a similar CRM.
• Familiarity with dealership operations and common automotive industry tools.
• Excellent communication skills in both English and Spanish.

Responsibilities

• Maintain customer satisfaction through thoughtful, timely, and solution-oriented communication.
• Respond promptly to customer inquiries by email, SMS, and phone in English and Spanish, providing a consistent and supportive experience across channels.
• Collaborate with the support team to resolve customer issues and share insights that improve service delivery.
• Use internal help documentation and tools to troubleshoot and resolve technical problems accurately and quickly.
• Escalate complex or unresolved issues to appropriate internal teams with clear context and urgency.
• Document customer interactions and issue resolutions accurately in Salesforce.

Benefits

• Professional development, including continuous training, industry certifications, and career advancement pathways.
• Medical and dental coverage.
• Paid time off.
• Collaborative and supportive team environment.
• Employee recognition programs and performance-based incentives.
• Competitive compensation and annual base salary.
• Additional performance incentives.
• Referral bonuses.
• Staff discounts with partners such as GM and Dell.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed