Customer Service - Donor Support Technician (Bilingual – English/Spanish)

CSL•Wilton Manors, FL

About The Position

The Customer Service - Donor Support Technician prepares donors, donor areas, and equipment for the pheresis process; prepares and monitors the autopheresis machine; and supports donors throughout the procedure. The technician responds to machine alarms and signals, disconnects donors when the process is complete, remains alert to donor reactions, and notifies appropriate staff when needed. The role records incidents and links equipment and supplies to donors using a Personal Digital Assistant (PDA), and ensures donor data is accurately entered into the electronic donor information management system according to Standard Operating Procedures (SOPs). The technician helps maintain an efficient, clean, and adequately supplied work environment; follows Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) procedures; and maintains confidentiality of personnel, donor, and center information. The role may include cross-training in other areas and other assigned duties. Bilingual English/Spanish skills may be required at the organization's discretion to meet business needs. CSL Plasma operates plasma donation centers in the U.S. and Europe. Plasma collected at its facilities is used by CSL to manufacture plasma-derived therapies. CSL describes inclusion and belonging as central to its mission and identifies itself as an Equal Opportunity Employer.

Requirements

High school diploma or equivalent.
At least three months of work experience, preferably in a medical or health provider environment, or an equivalent combination of education and experience.
Ability to perform basic math calculations.

Nice To Haves

Work experience in a medical or health provider environment.
Bilingual English/Spanish skills may be required at the organization's discretion.

Responsibilities

Prepare the donor, donor area, and equipment for the pheresis process.
Prepare the autopheresis machine for the pheresis process.
Monitor the donor and pheresis process, responding to alarms or signals.
Disconnect the donor when the process is complete.
Watch for donor reactions during or after pheresis and notify appropriate staff.
Use a Personal Digital Assistant (PDA) to record process incidents, including machine alerts and alarms, volume variances, and donor adverse events.
Use a PDA to link equipment and soft goods used in pheresis to the appropriate donor.
Alert the Group Leader or Supervisor to donor flow issues.
Accurately record donor data in the electronic donor information management system according to SOPs.
Understand policies and procedures associated with hyper immune programs at the center, if applicable.
Maintain a clean and efficient work environment and ensure operating supplies and forms are available as needed.
Follow HSE and OSHA policies and procedures and promote safety.
Maintain confidentiality of personnel, donor, and center information.
Cross-train in other areas as needed to meet business needs.
Perform other job-related duties as assigned.