Supplier Enablement Relationship Manager

U.S. Bank•Minneapolis, MN

2d•$119,765 - $140,900

About The Position

U.S. Bank’s Virtual Pay Team is seeking a dedicated, detail-oriented professional to support merchant services and B2B payment solutions. The role focuses on increasing supplier adoption of virtual credit cards, improving payment processes, and providing a seamless experience for clients. It combines customer service, sales, relationship management, and technical capabilities. The position delivers and implements corporate marketing and sales support programs across U.S. Bancorp sites within a business line or defined geographic area. It promotes corporate programs, develops market-level programs tailored to local needs while adhering to corporate strategies and standards, and coordinates with centralized sales support, marketing, and product groups. The role engages suppliers by phone and email, explains the benefits of virtual card payments, addresses questions and concerns, resolves issues, tracks outreach outcomes, and reports on results and trends. It also collaborates with internal teams, analyzes supplier and client feedback, contributes to projects and process improvements, and requires 20% travel.

Requirements

Bachelor’s degree or equivalent work experience.
Five or more years of sales experience in the financial services or merchant services industry.
Three or more years of supplier enablement or relationship management experience in the financial services or merchant services industry.
Strong verbal, written, and interpersonal communication skills, including the ability to explain complex ideas clearly and persuasively.
Customer service and relationship management skills, with the tact and knowledge to help suppliers and buyers facilitate frictionless payments.
Excellent telephone skills, including active listening, courtesy, empathy, and accuracy.
Thorough understanding of relevant operational processes, procedures, and company products and services, including accounts receivable processes.
Demonstrated sales ability and experience persuading and converting prospects.
Basic understanding of merchant processing and payment systems.
Proficiency with relevant computer systems, including Microsoft Office Suite, and ability to adapt to new technologies and platforms.
Strong analytical and problem-solving abilities, including the ability to manage multiple tasks, projects, and deadlines.
Experience managing client expectations and delivering positive client experiences in a professional environment.
Considerable knowledge of the assigned geographic area, competitive market, banking operations, and U.S. Bancorp products and services.
In-depth knowledge of the bank’s sales and marketing program.
Strong analytical, decision-making, and creative skills.
Good organizational and project management skills.
Ability to influence and persuade others.
Effective presentation, verbal, and written communication skills.
Ability to travel 20%.

Nice To Haves

Soft presentation skills for articulating strategies, successes, and process flows to clients clearly and confidently.

Responsibilities

Conduct outbound calls to suppliers on behalf of clients to encourage acceptance of virtual credit cards as a preferred payment method.
Explain the operational and strategic benefits of virtual card payments, including efficiency, security, and streamlined B2B transactions.
Respond to client and supplier inquiries, troubleshoot issues, provide accurate follow-up, and maintain high satisfaction.
Contact suppliers and clients by telephone and email, adapting communication to their preferences and needs.
Track outreach outcomes and prepare reports on results, trends, supplier responses, and client feedback.
Analyze data to identify patterns, challenges, and opportunities for improvement.
Coordinate with internal teams to support consistent service and organizational objectives.
Collaborate on projects and provide insights and feedback to optimize processes and products.
Support additional projects and take a proactive approach to improving supplier acceptance of card products.
Deliver and implement corporate marketing and sales support programs within designated locations or geographic areas.
Promote corporate marketing programs and develop market-level programs that meet local needs while following corporate strategies and standards.
Coordinate processes among centralized sales support, marketing, and product groups to implement market-level plans.

Benefits

Healthcare coverage, including medical, dental, and vision.
Basic term and optional term life insurance.
Short-term and long-term disability coverage.
Pregnancy disability and parental leave.
401(k) and employer-funded retirement plan.
Paid vacation of two to five weeks, depending on salary grade and tenure.
Up to 11 paid holiday opportunities.
Adoption assistance.
Sick and Safe Leave accrual of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
Incentive and recognition programs.
Equity stock purchase program.
401(k) contribution and pension, subject to eligibility requirements.