Supplier Enablement Relationship Manager

U.S. Bank•Minneapolis, MN

12h

About The Position

U.S. Bank’s Virtual Pay Team is seeking a dedicated, detail-oriented professional to support supplier adoption of virtual credit cards and improve B2B payment processes. The role combines customer service, sales, and technical expertise to represent U.S. Bank and provide a seamless experience for clients and suppliers. The position delivers and implements corporate marketing and sales support programs across U.S. Bancorp sites within a business line or defined geographic area. It promotes these programs, develops market-level plans that address local needs while adhering to corporate strategies and standards, and coordinates implementation with centralized sales support, marketing, and product teams. The Supplier Enablement Relationship Manager engages suppliers by telephone and email, explains the operational and strategic benefits of virtual card payments, responds to inquiries, troubleshoots issues, and follows up to support supplier acceptance. The role tracks outreach outcomes, reports and analyzes results and feedback, and collaborates with internal teams on projects and process improvements. The position requires 20% travel.

Requirements

Bachelor’s degree or equivalent work experience.
Five or more years of sales experience in the financial services or merchant services industry.
Three or more years of supplier enablement or relationship management experience in the financial services or merchant services industry.
Strong verbal, written, and interpersonal communication skills, including the ability to explain complex ideas simply and persuasively.
Customer service and relationship management skills, including the tact and knowledge to help suppliers and buyers facilitate frictionless payments.
Excellent telephone skills, including active listening, courtesy, empathy, and accuracy.
Thorough understanding of relevant operational processes, procedures, and company products and services, including accounts receivable processes.
Demonstrated sales ability and experience persuading and converting prospects.
Basic understanding of merchant processing and payment systems.
Proficiency navigating computer systems, including Microsoft Office Suite, and ability to adapt to new technologies and platforms.
Strong analytical and problem-solving abilities, including managing multiple tasks, projects, and deadlines.
Experience managing client expectations and delivering positive client experiences in a professional environment.
Considerable knowledge of the assigned geographic area, competitive market, banking operations, and U.S. Bancorp products and services.
In-depth knowledge of the bank’s sales and marketing program.
Strong decision-making and creative skills.
Good organizational and project management skills.
Ability to influence and persuade others.
Effective presentation, verbal, and written communication skills.
Ability to travel 20%.

Nice To Haves

Soft presentation skills to explain strategies, successes, and process flows to clients clearly and confidently.

Responsibilities

Conduct outbound calls to large suppliers on behalf of clients to encourage acceptance of virtual credit cards as a preferred payment method.
Explain the advantages of virtual credit card solutions and address supplier questions or concerns.
Educate suppliers about the operational and strategic benefits of virtual card payments, including efficiency, security, and streamlined B2B transactions.
Respond promptly and accurately to client and supplier inquiries, troubleshoot issues, and provide thorough follow-up.
Contact customers through telephone and email, adapting communication to supplier and client preferences and needs.
Track outreach outcomes and produce regular reports on results and trends.
Coordinate with internal teams to ensure consistent service and support organizational objectives.
Contribute insights and feedback to projects intended to optimize processes and enhance products.
Report on outreach results, client feedback, and supplier responses; analyze data to identify patterns, challenges, and improvement opportunities.
Take on additional projects to improve supplier acceptance of card products.
Deliver and implement corporate marketing and sales support programs across designated sites, business lines, or geographic areas.
Promote corporate marketing programs and develop market-level programs that meet local needs while adhering to corporate strategies and standards.
Coordinate processes among centralized sales support, marketing, and product groups to implement market-level plans.

Benefits

Healthcare coverage, including medical, dental, and vision.
Basic term and optional term life insurance.
Short-term and long-term disability insurance.
Pregnancy disability and parental leave.
401(k) and employer-funded retirement plan.
Paid vacation of two to five weeks, depending on salary grade and tenure.
Up to 11 paid holiday opportunities.
Adoption assistance.
Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
Incentive and recognition programs.
Equity stock purchase program.
Pension.