Supervisory Social Worker (Outpatient Subspecialty/Social Work Navigator)

Veterans Health Administration • Jamaica Plain, MA

13d • Onsite

About The Position

This Supervisory Social Worker (Outpatient Subspecialty) Social Work Navigator position is located at the VA Boston Healthcare Systems in Jamaica Plain. This is a full-time, 40-hour per week position. The incumbent will ensure high-quality, coordinated psychosocial and care navigation services for Veterans with complex specialty care needs. In the Supervisory role, the incumbent provides direct clinical and administrative supervision for up to five (5) GS 9 - GS 12 Social Workers. In the Social Work Navigator role, the incumbent provides a complex array of services, both clinical and administrative, for non-VA Boston Veterans receiving specialty surgical care at VA Boston. The position is eligible for the Education Debt Reduction Program (EDRP).

Requirements

• Must be a U.S. Citizen.
• Selective Service Registration is required for males born after 12/31/1959.
• Must be proficient in written and spoken English.
• Subject to background/security investigation.
• Must pass pre-employment physical evaluation.
• Selected applicants will be required to complete an online onboarding process.
• Acceptable form(s) of identification will be required to complete pre-employment requirements.
• Participation in the seasonal influenza vaccination program is a requirement.
• Must complete all application requirements detailed in the "Required Documents" section of this announcement.
• Will be required to serve a 1 or 2-year trial period.
• Master's degree in social work from a school of social work fully accredited by the Council on Social Work Education (CSWE).
• Licensed or certified by a state to independently practice social work at the master's degree level.
• One year of experience equivalent to the GS-11 grade level.
• Must be licensed or certified at the advanced practice level, and must be able to provide supervision for licensure.
• Ability to independently organize work, set priorities, and meet multiple deadlines.
• Knowledge of supervisory duties which includes clinical supervision, consultation, negotiation with other departments and quality improvement.
• Ability to ensure provision of clinical social work services.
• Ability to provide staff training and development.
• Skill in interpersonal relationships in dealing with employees, team leaders, and managers.

Nice To Haves

• Expertise in care planning, case management, and navigating complex medical and psychosocial systems for diverse patient populations.
• Proven ability to supervise, mentor, and evaluate social work staff, including those pursuing independent licensure.
• Experience with performance management and corrective actions.
• Experience in developing, implementing, and evaluating social work programs, including continuous quality improvement and outcome measurement.
• Ability to collect, analyze, and report program performance data; track trends; and use technology to improve program functioning.
• Experience conducting targeted outreach across complex healthcare systems to assess clinic capacity, build referral pathways, and increase patient access to specialty or surgical services, ideally within VA or similar integrated care environments.

Responsibilities

• Provides clinical and administrative supervision to Social Work staff, including support for independent licensure and performance management.
• Oversees staffing and workload distribution, setting priorities and monitoring service delivery and documentation quality.
• Collaborates with interdisciplinary teams across multiple services to resolve complex psychosocial issues and support integrated care.
• Prepares reports, supports program evaluation, and contributes to continuous quality improvement efforts.
• Coordinates staff training needs, organizes onboarding, and provides consultation on population-specific needs.
• Monitors Social Work services within assigned clinics, including consults, care coordination, productivity, and performance measures.
• Conducts targeted outreach throughout the VISN to assess needs and clinic capacity and strengthen Veteran access to specialty and surgical care.
• Provides individualized care planning and case management throughout the peri-procedural continuum to ensure all psychosocial and practical needs are met.
• Develops and supports data-driven quality improvement processes to evaluate program effectiveness.
• Identifies gaps in services and works with teams to develop solutions that best meet Veterans' needs.

Benefits

• Education Debt Reduction Program (EDRP)
• Competitive salary and regular salary increases
• 37-50 days of annual paid time off per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
• Up to 12 weeks of paid parental leave
• Childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66
• Traditional federal pension (5 years vesting)
• Federal 401K with up to 5% in contributions by VA
• Federal health/vision/dental/term life/long-term care insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager