Supervisory Social Worker (Program Coordinator Outpatient)

Veterans Health Administration • Tuskegee, AL

1d • Onsite

About The Position

The incumbent serves as Supervisory Social Worker (Program Coordinator Outpatient) for Outpatient Clinic Mental Health and the Workplace Violence Prevention Program at the Central Alabama VA Health Care System, a large multi-site facility with two campuses and seven community clinics. The position oversees the outpatient clinic’s clinical and administrative duties and is a key member of Mental Health’s clinical leadership team. The incumbent reports directly to the Deputy Associate Chief of Staff for Mental Health.

The role ensures compliance with federal, national, and local regulatory policies and accreditation requirements. It supports strategic planning, budget and resource oversight, staff recruitment and management, quality assurance, and oversight of clinical and administrative performance measures. The incumbent develops or supports improvement plans for quality measures, access, and service delivery; establishes program monitors and outcome measurements using data-driven quality assurance processes; and contributes to program goals and policies consistent with VA directives.

The position also oversees Veteran complaints and issues, staff performance appraisals and disciplinary matters, clinical teaching and supervision, and training related to mental health issues for staff involved in patient care. It supervises hiring of professional mental health staff and directly supervises assigned clinical and administrative personnel. Other duties may be assigned by the Deputy Associate Chief of Staff or Associate Chief of Staff for Mental Health.

Requirements

• Master’s degree in social work from a school fully accredited by the Council on Social Work Education (CSWE).
• Proficiency in spoken and written English.
• State licensure or certification to independently practice social work at the advanced practice level.
• One year of experience equivalent to the GS-12 grade level, demonstrating advanced practice skills in a specialty area or administration, with progressively more professional competency and judgment.
• Supervisory social workers must be licensed or certified at the advanced practice level and able to provide supervision for licensure.
• Ability to independently organize work, set priorities, and meet multiple deadlines.
• Skill in supervisory duties, including clinical supervision, consultation, negotiation with other departments, and quality improvement.
• Ability to ensure provision of clinical social work services by supervised social workers.
• Ability to delegate authority, manage priorities, coordinate work, and follow up on pending issues to complete duties accurately and promptly.
• Ability to analyze organizational and operational problems, develop and implement solutions that result in efficient operations, and use data effectively to manage workload, quality, performance, and productivity within the service.
• Ability to provide staff training and development.
• U.S. citizenship is required, except that non-citizens may be appointed when recruitment of qualified citizens is not possible under VA policy.
• Must complete a background/security investigation, pre-employment physical examination, online onboarding, and required application documentation.
• Must participate in the seasonal influenza vaccination program.
• Must serve a one- or two-year trial period, subject to written certification for continued employment.

Nice To Haves

• Certification or post-master’s degree training from a nationally recognized professional organization or university, including a defined curriculum or course of study and internship, or equivalent supervised professional experience.

Responsibilities

• Oversee clinical and administrative duties for the outpatient clinic.
• Ensure observance of federal, national, and local regulatory policies and medical center accreditation requirements.
• Support strategic planning, budget oversight, staff recruitment and management, and quality assurance.
• Oversee clinical and administrative performance measures.
• Assist with strategic planning, budget, and resource management.
• Assist in developing formal, systematic improvement plans for quality measures, access, and medical service delivery.
• Support liaison with affiliated schools regarding medical teaching issues and provider appointments.
• Oversee establishment of program monitors and outcome measurements using data-driven quality assurance processes.
• Ensure medical staff comply with applicable federal and state laws.
• Oversee management of Veteran complaints and issues.
• Contribute to developing program goals and objectives to meet VHA Mental Health requirements.
• Participate in staff performance appraisals and address disciplinary issues.
• Participate in clinical teaching and supervision.
• Help ensure appropriate training related to mental health issues is completed for staff involved in patient care.
• Contribute to policies and procedures consistent with VA directives.
• Supervise hiring of professional mental health staff.
• Directly supervise assigned clinical and administrative personnel.
• Perform other administrative duties as assigned by the Deputy Associate Chief of Staff or Associate Chief of Staff for Mental Health.

Benefits

• Federal employee benefits package available to the employee and family; specific benefits depend on position eligibility.
• Possible credit toward annual leave accrual for prior work or military service, subject to request and approval before appointment and not guaranteed.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior