Supervisory Social Worker

Veterans Health Administration • West Palm Beach, FL

1d • Onsite

About The Position

The Supervisory Social Worker serves as the Section Chief for Community Care Programs within Social Work Service at the West Palm Beach VA Healthcare System. The position provides administrative, clinical, operational, and supervisory oversight of programs supporting Veterans who need residential, home-based, hospice, respite, and other community services. The incumbent ensures Veterans receive appropriate, high-quality community-based services while maintaining compliance with VA policies and regulations.

The role includes program administration, staff supervision, quality improvement, budget and resource management, contract oversight, and coordination with community partners. It requires independent judgment, advanced social work practice skills, program management expertise, advanced-practice licensure, and the ability to provide supervision for licensure. The position is GS-13, with a work schedule of 7:30 a.m.–4:00 p.m.; ad hoc telework is authorized, but telework is otherwise unavailable and the position is not virtual.

Requirements

• Master's degree in social work from a school fully accredited by the Council on Social Work Education (CSWE).
• State licensure or certification to independently practice social work at the master's degree level.
• Advanced-practice-level licensure or certification and ability to provide supervision for licensure.
• One year of experience equivalent to the GS-12 grade level, demonstrating advanced practice skills in a specialty area or administration and progressively greater professional competency and judgment.
• Proficiency in spoken and written English.
• Ability to independently organize work, set priorities, and meet multiple deadlines.
• Skill in supervisory duties, including clinical supervision, consultation, negotiation with other departments, and quality improvement.
• Ability to ensure supervised social workers provide clinical social work services.
• Ability to delegate authority, manage priorities, coordinate work, and follow up on pending issues accurately and promptly.
• Ability to analyze organizational and operational problems, develop and implement solutions for efficient operations, and use data to manage workload, quality, performance, and productivity.
• Ability to provide staff training and development.
• U.S. citizenship, subject to the stated exception for non-citizens when qualified U.S. citizens cannot be recruited.
• Must pass a pre-employment physical examination and required background/security investigation; selected applicants are subject to drug testing and seasonal influenza vaccination requirements.
• Must complete the online onboarding process and required application documentation.
• Must serve a one- or two-year trial period, subject to written certification for continued employment.

Nice To Haves

• Certification or post-master's degree training from a nationally recognized professional organization or university, including a defined curriculum or course of study and internship, or equivalent supervised professional experience.

Responsibilities

• Plan, direct, and evaluate Community Care Programs and services.
• Supervise social workers, program coordinators, and support staff, providing administrative, technical, and clinical supervision.
• Develop and implement policies, procedures, and quality improvement initiatives.
• Coordinate community care services across clinical programs and service lines.
• Ensure Veterans meet eligibility requirements and receive appropriate community-based care.
• Monitor program performance, quality indicators, workload, and service utilization.
• Oversee program budgets, expenditures, and resource management.
• Serve as the Contracting Officer's Technical Representative (COTR) for designated contracts.
• Coordinate inspections and oversight of contracted community facilities and providers.
• Collaborate with VA staff, community agencies, and healthcare partners to support Veteran care.
• Analyze operational issues and implement solutions to improve program effectiveness.
• Prepare reports, statistics, and program evaluations for leadership and oversight bodies.
• Provide education, consultation, and outreach regarding Community Care Programs.
• Resolve patient, staff, and program-related issues and concerns.
• Ensure compliance with VA policies, accreditation standards, and regulatory requirements.
• Perform personnel management functions, including performance management and employee development.
• Promote a diverse, equitable, and inclusive workplace.
• Perform other duties as assigned.

Benefits

• Federal employee benefits package for eligible employees and their families.
• Potential credit toward annual leave accrual based on prior work or military service, subject to request and approval.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior