SUPERVISORY SALES ASSOCIATE - NAVAL AMPHIBIOUS BASE CORONADO - FULL TIME (35-40 HOURS

NEXCOM•San Diego, CA

4h•Onsite

About The Position

As a Supervisory Sales Associate, you represent the company to customers and associates, support the company’s reputation, and help customers identify products and services that meet their needs. You lead associates and help maintain a positive, productive work environment. The role involves learning about merchandise and communicating product information in an educational, insightful, and professional manner while providing friendly, outgoing service. The position includes customer service, sales, store organization, merchandise and inventory management, point-of-sale transactions, and supervisory duties. You may provide direction and training to sales associates, offer timely coaching and feedback, share performance input with the Department Manager, and open or close locations. You may work across multiple departments and may be assigned to work outdoors depending on location. The role requires availability for a variety of hours, including early mornings, evenings, weekends, and holidays. Work is typically indoors and involves frequent movement, standing, reaching, grasping, talking, and hearing, along with occasional stooping, kneeling, crouching, and ladder climbing. Lifting requirements range from at least 25 pounds to as much as 50 pounds in some departments.

Requirements

One to two years of retail or relevant work experience required.
One year of responsible clerical, office, or retail sales store experience demonstrating the ability to perform satisfactorily in the position.
One year of progressively responsible retail sales experience performing duties similar to the principal work of the position.
Moderate knowledge of products and merchandise.
Strong interpersonal and communication skills, including the ability to communicate effectively with customers, peers, and management and use proper telephone etiquette.
Ability to read, write, and interpret instructional documents, including safety rules, operating and maintenance instructions, and procedure manuals.
Basic math skills, including addition, subtraction, multiplication, and division; ability to use a calculator, calculate percentages and ratios, and make change in American monetary units.
Ability to multitask while attending to customers and remain flexible to business needs.
Ability to work as part of a team and take initiative without direct supervision.
Ability to defuse escalated exchanges and create win-win situations.
Ability to adhere to assigned work schedules and complete work accurately and fully.
Availability to work varied hours, including early mornings, evenings, weekends, and holidays.
Ability to perform frequent movement, talking, hearing, reaching, grasping, and standing for at least two consecutive hours; occasional stooping, kneeling, crouching, and ladder climbing; and lifting at least 25 pounds and up to 50 pounds in some departments.
Candidates must demonstrate through work experience or training that they possess, or have the potential to develop, qualities of successful supervision.
College, university, or junior college study above high school may substitute for experience at one-half academic year of study for six months of experience; specialized experience may substitute for required general experience.

Nice To Haves

One year of lead or supervisory experience preferred.

Responsibilities

Proactively engage customers, ask questions, listen to their needs, and direct them to merchandise.
Inform customers about events, promotions, mobile offers, and the STAR card, and provide premier customer service.
Build positive, inclusive, and respectful relationships and take accountability for actions and outcomes.
Maintain the appearance of the store.
Cross-sell and upsell products, understand the store layout, and recommend trends and promotions based on customers’ needs.
Learn product features and current trends, and use company tools and technology to provide customers with product knowledge and specifications.
Process cash, exchanges, discounts, gift cards, credit cards, and debit cards using a point-of-sale system; handle cash accurately.
Complete paperwork, reports, and reconciliations.
Complete inventory processes, check in merchandise, ensure accurate ticketing, and participate in periodic inventories as needed.
Protect cash, fixed assets, and merchandise inventory.
Direct assignments, prioritize projects and tasks, and manage merchandise and inventory.
Adhere to assigned work schedules and complete work assignments accurately and fully.
Lead, train, and motivate associates; set a positive example and provide timely, professional coaching and feedback.
Assign work and provide training to sales associates, and provide associate performance input to the Department Manager.
Open or close locations as needed.
Perform other duties as assigned.