SUPERVISORY SALES ASSOCIATE - APRA MINI MART - RFT

NEXCOM•Hagåtña, GU

About The Position

As a Supervisory Sales Associate, you represent the company to customers and associates, promote its brand and reputation, assist customers in identifying products and services that meet their needs, and help maintain a positive and productive work environment. You are expected to stay informed about products and communicate product information in an educational, insightful, and professional manner. The role combines customer service and sales with store organization, inventory and cash-handling duties, and leadership of sales associates. The position is at the APRA Mini Mart.

Requirements

At least 1 year of responsible clerical, office, or retail sales/store experience demonstrating the ability to perform satisfactorily in the position.
At least 1 year of progressively responsible retail sales experience performing duties similar to the principal work of the position.
Moderate knowledge of products and merchandise.
Strong interpersonal and communication skills, including the ability to communicate effectively with customers, peers, and management and use proper telephone etiquette.
Ability to read, write, and interpret instructional documents, including safety rules, operating and maintenance instructions, and procedure manuals.
Basic arithmetic skills, including addition, subtraction, multiplication, division, calculating percentages and ratios, using a calculator, and making change in U.S. monetary units.
Ability to multitask while attending to customers and remain flexible to business needs.
Ability to work as part of a team and take initiative without direct supervision.
Ability to defuse escalated exchanges and create win-win outcomes.
Enthusiastic, friendly, and energetic manner with a desire to provide outstanding service.
Ability to work a variety of hours, which may include early mornings, evenings, weekends, and holidays.
Ability to stand for at least two consecutive hours and perform frequent moving, talking, hearing, reaching, and grabbing.
Ability to occasionally stoop, kneel, crouch, and climb ladders; lifting at least 25 pounds and up to 50 pounds in some departments.
Vision abilities including close vision, color vision, depth perception, and the ability to adjust focus.
Demonstrated through work experience or training the qualities of successful supervision, or the potential to develop them.

Nice To Haves

One year of lead or supervisory experience is preferred.
College, university, or junior college study above the high school level may substitute for experience at a rate of one-half academic year of study for six months of experience. Specialized experience may substitute for required general experience.

Responsibilities

Proactively engage customers, ask questions, listen to their needs, direct them to merchandise, and inform them about events, promotions, mobile offers, and the STAR card.
Provide premier customer service and build positive, inclusive, and respectful relationships with customers and coworkers.
Maintain the appearance and organization of the store.
Cross-sell and upsell products, suggest merchandise and promotions based on customer needs, and maintain knowledge of store layout and current trends.
Learn product features and use company tools and technology to provide customers with product information and specifications.
Use a point-of-sale system to process cash transactions, exchanges, discounts, gift cards, credit cards, and debit cards; count cash and return accurate change.
Complete paperwork, reports, and reconciliations.
Manage merchandise and inventory processes, including checking in merchandise, ensuring accurate ticketing, and participating in periodic inventories as needed.
Protect cash, fixed assets, and merchandise inventory.
Provide direction on assignments, prioritize tasks and projects, and manage merchandise and inventory.
Adhere to the assigned work schedule and complete work assignments accurately and fully.
Lead, train, and motivate associates; set a positive example; and provide timely, professional coaching and feedback.
Assign and direct work, train sales associates, and provide input to the Department Manager on associate performance.
Open or close locations as needed.
Perform other duties as assigned.