(NEX NORFOLK) SALES ASSOCIATE - MINI MART

NEXCOM•Norfolk, VA

About The Position

The Sales Associate sells general merchandise using professional selling techniques and works as part of a sales team to provide service that anticipates and exceeds customer expectations. The role also supports all aspects of operating a Food and Beverage Convenience Bar, including opening and closing, preparing and displaying products, replenishing goods, and cleaning stations and equipment as needed. The position involves engaging customers, helping them select merchandise, sharing product information, completing sales and cash-register transactions, and maintaining well-stocked, orderly assigned areas. Associates follow store policies, handle customer questions and returns, support sales goals and store displays, and complete related paperwork. Where applicable, duties include operating and maintaining the Food and Beverage Convenience Bar and following food-safety and product time-and-dating procedures.

Requirements

No experience required.
Ability to lift up to 25 pounds as required by job duties.
High school graduate or equivalent preferred.
May be required to attend an initial four-hour food-safety training session and annual refresher training.

Nice To Haves

High school diploma or equivalent.

Responsibilities

Greet and engage customers, assist with merchandise selection, and suggest complementary items.
Offer extended product warranties where applicable and explain their coverage, benefits, and price.
Interact professionally with customers and coworkers, follow NEX dress code and uniform standards, and support sales-team members.
Learn merchandise features, setup, use, care, price points, and warranty coverage, and communicate product information to customers.
Keep assigned areas stocked and merchandise neatly arranged; communicate inventory and customer feedback to supervisors or store managers.
Participate in department meetings and exchange ideas about customer service, job performance, and sales goals.
Complete sales transactions efficiently and thank customers for their patronage.
Perform cash, charge, check, gift-certificate, layaway, and other register transactions accurately and according to procedures when required.
Inform customers about upcoming sales, events, and Navy Exchange services; offer NEXCARD accounts and explain account benefits.
Learn and consistently apply store policies, including merchandise returns, price matching, check cashing, rain checks, and Richter Merchandising System functions; handle returns and customer problems tactfully.
Maintain awareness in assigned areas and provide customer service to help deter theft.
Unpack, stage, and move merchandise; assist with store displays and periodic inventories.
Complete paperwork related to merchandise inventory and movement, price adjustments, returns, and register operations accurately.
Participate in applicable commission and gainsharing sales incentive programs.
Lift up to 25 pounds as required for customer assistance, merchandise handling, and stocking.
Open and close the Food and Beverage Convenience Bar when applicable, including turning equipment and signs on or off.
Preheat and display products in the heated display merchandiser.
Replenish products and condiments, including napkins, straws, cups, lids, creamer, and sugar.
Time- and date-label products placed in the refrigerator at closing and maintain food and beverage product quality and integrity.
Clean small wares and equipment throughout the day and at closing.
Check refrigerator and freezer temperatures at least three times daily.
Attend initial four-hour food-safety training and annual refresher training if required.
Perform other related duties as assigned.