(NEX NORFOLK) SUPERVISORY SALES ASSOCIATE - MISSY

NEXCOM•Norfolk, VA

About The Position

As a Supervisory Sales Associate, you represent the company to customers and associates by promoting the brand, delivering customer service, and helping customers identify products and services that meet their needs. You also lead associates and contribute to a positive, productive work environment. The role involves maintaining product knowledge, sharing information in an educational and professional manner, and supporting sales, store organization, inventory, and security. The position requires customer engagement, product recommendations, cross-selling and upselling, use of a point-of-sale system, cash handling, paperwork and reconciliation, and completion of inventory processes. Supervisory duties include directing, training, and motivating associates; providing coaching and feedback; assigning and prioritizing work; and giving input on associate performance. The role may include opening or closing the location. Work is typically performed indoors, though outdoor work may be assigned depending on location. The position requires standing and moving for extended periods and may involve lifting, climbing ladders, and other physical activity. Hours may include early mornings, evenings, weekends, and holidays.

Requirements

One to two years of retail or relevant work experience required.
One year of responsible experience in clerical, office, retail sales, or other store work demonstrating the ability to perform satisfactorily in the position.
One year of progressively responsible retail sales experience performing duties that constitute the principal work of the position.
Moderate knowledge of products or merchandise and ability to provide sales associates with product-feature training documentation.
Strong interpersonal and communication skills, including the ability to read, write, and interpret instructional documents and communicate effectively with customers, peers, and management.
Ability to communicate by telephone using proper etiquette.
Basic arithmetic skills, including addition, subtraction, multiplication, division, calculating percentages and ratios, using a calculator, and making change in American monetary units.
Ability to multitask while attending to customers and remain flexible to business needs.
Ability to work as part of a team and take initiative without direct supervision.
Ability to defuse escalated exchanges and create win-win situations.
Enthusiastic, friendly, and energetic manner and desire to provide outstanding service.
Ability to stand and move for at least two consecutive hours and perform frequent talking, hearing, reaching, and grabbing.
Ability to occasionally stoop, kneel, crouch, and climb ladders; vision abilities include close vision, color vision, depth perception, and focus adjustment.
Ability to lift at least 25 pounds and up to 50 pounds in some departments.
Availability to work varied hours, potentially including early mornings, evenings, weekends, and holidays.

Nice To Haves

One year of lead or supervisory experience preferred.
College, university, or junior college study above the high school level may substitute for experience at a rate of one-half academic year of study for six months of experience.
Specialized experience may substitute for required general experience.
Candidates should have demonstrated through work experience or training that they possess, or have potential to develop, qualities of successful supervision.

Responsibilities

Proactively engage customers, ask questions, listen to their needs, and direct them to merchandise.
Inform customers about upcoming events, promotions, mobile offers, and the STAR card.
Provide premier customer service and build positive, inclusive, and respectful relationships.
Maintain store appearance and organization.
Cross-sell and upsell products, suggest current trends and promotions suited to customers’ needs, and learn the store layout.
Learn product features and use company tools and technology to provide accurate product knowledge and specifications.
Use a point-of-sale system to process cash, exchanges, discounts, gift cards, credit cards, and debit cards; handle cash and provide accurate change.
Complete paperwork and reports, including reconciliation.
Complete inventory processes, ensure merchandise is checked in and ticketed accurately, and possibly participate in periodic inventories.
Protect cash, fixed assets, and merchandise inventory.
Direct and prioritize assignments, projects, tasks, merchandise management, and inventory work.
Adhere to the assigned work schedule and follow through accurately and completely on assignments.
Direct, train, and motivate sales associates; set a positive example; provide timely, professional coaching and feedback; and assign work and training.
Provide input to the Department Manager on associate performance.
Possibly open or close locations.
Perform other duties as assigned.