(NEX NORFOLK) SALES ASSOCIATE - MISSY/SPECIAL SIZES

NEXCOM•Norfolk, VA

7d•Onsite

About The Position

The Sales Associate represents the company and its brand while helping customers identify products and services that meet their needs. The role calls for a positive, outgoing, service-oriented approach and the ability to learn about merchandise and explain its features and purpose in an educational, insightful, and professional manner. The associate assists customers, supports sales and store organization, handles transactions and inventory processes, and follows assigned work schedules.

Requirements

Basic knowledge of products and merchandise.
Strong interpersonal and communication skills, including the ability to communicate effectively with customers, peers, and management and to use proper telephone etiquette.
Ability to read, write, and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Basic math skills, including addition, subtraction, multiplication, and division.
Ability to multitask while attending to customers and remain flexible to business needs.
Ability to work as part of a team and take initiative without direct supervision.
Enthusiastic, friendly, and energetic manner with a desire to provide outstanding service.
Ability to stand for at least two consecutive hours and perform frequent moving, talking, hearing, reaching, and grabbing.
Ability to occasionally stoop, kneel, crouch, and climb ladders; close and color vision, depth perception, and ability to adjust focus are needed.
Ability to lift at least 25 pounds and up to 50 pounds in some departments.
Availability for varied hours, which may include early mornings, evenings, weekends, and holidays.

Nice To Haves

Retail experience is preferred but not required.
High school graduation or equivalent is preferred.

Responsibilities

Proactively engage with customers, ask questions, listen to their needs, and direct them to merchandise.
Inform customers about upcoming events, promotions, mobile offers, and the STAR card, and provide premier customer service.
Build positive, inclusive, and respectful relationships and take accountability for actions and outcomes.
Maintain the appearance of the store.
Cross-sell and upsell products, understand the store layout, and suggest trends and promotions based on individual customer needs.
Learn product features and trends and use company tools and technology to provide customers with product knowledge and specifications.
Use a point-of-sale system to process cash, exchanges, discounts, gift cards, credit cards, and debit cards; handle cash and return accurate amounts to customers.
Complete paperwork, reports, and reconciliations.
Complete inventory processes, check in merchandise, ensure accurate ticketing, and potentially participate in periodic inventories.
Adhere to the assigned work schedule and follow through accurately and completely on work assignments.
Perform other duties as assigned.