SALES ASSOCIATE (MINI MART) - APRA MINI MART - RPT

NEXCOM•Hagåtña, GU

About The Position

The Sales Associate sells general merchandise using professional selling techniques and works with the sales team to anticipate and exceed customer expectations. The role includes assisting with the operation of the Food and Beverage Convenience Bar at applicable minimarts, including opening and closing, preparing and displaying products, replenishing goods, and cleaning stations and equipment. The associate assists customers with merchandise selection, provides product information, suggests complementary items, explains extended warranty coverage when applicable, and completes sales transactions. The role also involves maintaining stocked and orderly sales areas, handling cash register transactions and customer returns, sharing customer and merchandise feedback with supervisors, supporting sales goals, and completing related paperwork. Associates may unpack and move merchandise, help create displays, conduct inventories, and participate in applicable sales incentive programs. At minimarts with a Food and Beverage Convenience Bar, duties may include operating and checking equipment, preparing and replenishing food and beverage products and condiments, time-dating products, maintaining food quality and cleanliness, and monitoring refrigerator and freezer temperatures. A food safety training session and annual refresher may be required.

Requirements

No experience required.
Must be able to lift up to 25 lbs. as required by job duties.

Nice To Haves

High school graduate or equivalent preferred.

Responsibilities

Greet and engage customers, assist with merchandise selection, suggest complementary items, and provide sales-related assistance.
Offer extended product warranties where applicable and explain their coverage, benefits, and price.
Interact professionally with customers and coworkers, follow NEX dress code and uniform standards, and support other sales team members.
Learn merchandise characteristics, setup, use, care, pricing, and warranty coverage, and communicate product information to customers.
Keep assigned areas stocked and merchandise neatly arranged; communicate stock and customer feedback to supervisors or store managers.
Participate in department meetings and exchange ideas about customer service, job performance, and sales goals.
Complete sales transactions efficiently and thank customers for their patronage.
Perform cash register transactions accurately and in accordance with procedures, including cash, charge, check, gift certificate, and layaway transactions.
Inform customers about upcoming sales and Navy Exchange services, and offer NEXCARD accounts while explaining their benefits.
Learn and apply NEX store policies and Richter Merchandising System functions; handle returns and customer problems tactfully and consistently.
Maintain awareness in assigned areas and provide customer service to help deter theft.
Unpack, stage, and move merchandise; assist with store displays and periodic inventories.
Complete paperwork related to merchandise movement, price adjustments, returns, and register operations accurately.
Participate in applicable commission and gainsharing sales incentive programs.
At applicable minimarts, open and close the Food and Beverage Convenience Bar and turn equipment on or off as required.
Preheat and display products in the heated display merchandiser.
Replenish food, beverage products, and condiments in holding bins and on the beverage bar.
Time-date products placed in the refrigerator at closing and time-date food and beverage products to maintain quality and food integrity.
Clean small wares and equipment throughout the day and at closing.
Monitor refrigerator and freezer temperatures at least three times daily.
Attend initial food safety training and annual refresher training if required.
Perform other related duties as assigned.