(NWS YORKTOWN) SALES ASSOCIATE - MINI MART

NEXCOM•Newport News, VA

About The Position

The Sales Associate sells general merchandise using professional selling techniques and works as part of a team to provide service that anticipates and exceeds customer expectations. The position may also support all aspects of operating a Food and Beverage Convenience Bar, including opening and closing, preparing and displaying products, replenishing goods, and cleaning stations and equipment. The role involves assisting customers with merchandise selection, sharing product information and store services, completing sales and register transactions, maintaining stocked and organized sales areas, supporting inventory and displays, and following store policies. Associates handle customer questions, returns, and problems tactfully, communicate with supervisors about merchandise and customer needs, and help deter theft through attentive customer service. For Minimarts with a Food and Beverage Convenience Bar, duties may include operating the bar at opening and closing, preparing and replenishing food and beverage items, maintaining and dating products, cleaning equipment, and monitoring refrigerator and freezer temperatures. Food safety training may be required.

Requirements

No experience required.
Ability to lift up to 25 pounds as required by job duties.

Nice To Haves

High school graduate or equivalent preferred.

Responsibilities

Greet and engage customers, assist with merchandise selection, and suggest complementary items.
Offer extended product warranties where applicable and explain their coverage, benefits, and price.
Interact professionally with customers and coworkers, follow dress code or uniform standards, and support other sales team members.
Learn merchandise features, setup, use, care, price points, and warranty coverage, and communicate product information to customers.
Keep assigned areas stocked and merchandise neatly arranged; communicate stock trends, customer preferences, needs, and problems to supervisors or managers.
Participate in department meetings and exchange ideas about customer service, job performance, and sales goals.
Complete sales transactions efficiently and thank customers for their patronage.
Perform cash register transactions accurately and according to procedures, including cash, charge, check, gift certificate, and layaway transactions as applicable.
Inform customers about upcoming sales, Navy Exchange services, and NEXCARD accounts and benefits; offer the opportunity to open an account.
Learn and apply store policies and systems, including Richter Merchandising System functions, returns, price matching, check cashing, and rain checks.
Handle customer returns and problems tactfully and efficiently while applying store policies consistently.
Maintain awareness of assigned areas and provide customer service to help deter theft.
Unpack, stage, and move merchandise; assist with store displays and periodic inventories.
Complete paperwork for merchandise and inventory movement, price adjustments, returns, and register operations accurately and completely.
Participate in applicable commission and gainsharing incentive programs if eligible.
Lift up to 25 pounds as required for customer assistance, merchandise handling, and stocking.
For applicable convenience bars, open and close the bar and turn equipment on or off as appropriate.
Prepare and display products in heated display merchandisers.
Replenish food, beverages, condiments, and related supplies in holding bins.
Date and refrigerate products remaining at closing; maintain food and beverage quality and integrity through appropriate time-dating.
Clean small wares and equipment throughout the day and at closing.
Monitor refrigerator and freezer temperatures at least three times daily.
Attend initial food safety training and annual refresher training if required.
Perform other related duties as assigned.