Supervisory Records Management Specialist

Citizenship and Immigration Services•Boston, MA

22h•Onsite

About The Position

Protect your homeland and defend your culture. Join USCIS, America's frontline defense against illegal foreign infiltration and fraud. As a Supervisory Records Management Specialist, you will provide technical and administrative supervision to Records personnel throughout the Field Office.

Requirements

You must be a U.S. Citizen or U.S. National to apply for this position.
Successfully pass a Background Investigation including financial disclosure.
You must pass a drug screening.
Males born after 12/31/1959 must be registered with the Selective Service.
Political appointees may require OPM approval before on-boarding.
USCIS applies the Telework Enhancement Act of 2010 to its telework program.
This position IS considered "essential" for purposes of reporting to work when the facility might otherwise be closed.
Residency Requirement: There is a residency requirement for all applicants not currently employed by U.S. Citizenship and Immigration Services. This residency requirement states that candidates must have, for three of the last five years immediately prior to applying for this position; (1) resided in the United States; OR (2) worked for the United States Government as an employee overseas in a Federal or Military capacity, OR (3) been a dependent of a U.S. Federal or Military employee serving overseas.
Supervisory/Managerial Probationary Period: You may be required to serve a twelve-month probationary period upon appointment to this position.
You may also be required to complete an appropriate supervisory training course within one year of assignment to this position.
Certification: When applicable there may be a requirement to obtain and maintain COR certification if a Records contract is present at duty location.
Current Federal employees must have served 52 weeks at the lower grade or equivalent grade band in the Federal service.
The Time-in-Grade requirement must be met by 11:59 PM (Eastern Time) on 10/19/2026.
GS-12: You qualify at the GS-12 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-11 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position.
You must have experience performing the majority of the following duties: Analyzing the effectiveness, efficiency, and productivity of administrative programs.
Serving as an adviser on records issues and making recommendations on changes in operations, policy or procedures.
Supervising a team or serving as a project lead in the management of immigration file records.
It is your responsibility to ensure that you submit your responses and appropriate documentation prior to 10/19/2026.
You must upload your resume under the "Resume" category. Resumes submitted under the "Other Documents" category will not be considered.
Your most recently submitted resume will be used to determine your qualifications for the position advertised in this announcement. Therefore, your resume must highlight your most relevant, significant experience related to the requirements found in the qualification section of this announcement, as well as any applicable education.
Limit your resume to no more than two pages.
Be clear and specific when describing your work history since Human Resources cannot make assumptions regarding your experience.
Your application will be rated and ranked based on your responses to the online questions.
Please ensure EACH work history includes ALL of the following information: Job Title (include series and grade if Federal Job), Duties (be specific in describing your duties), Employer's name and address, Supervisor name and phone number, Start and end dates including month, day and year (e.g. June 18 2007 to April 05 2008), Start and end dates for each grade/pay level if you've held a federal position, Full-time or part-time status (include hours worked per week), Salary.
Determining length of General or Specialized Experience is dependent on the above information and failure to provide the above information may result in a finding of ineligible.
Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration.
If you are using current or prior federal experience as a basis for qualifying for this position, the grade levels and length of employment (mm/dd/year) at each grade level must be listed in your work history.
This information will be further validated if selected for this position.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social).
Volunteer work helps build criteria competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.
You will receive credit for all qualifying experience, including volunteer service.
There is no educational substitution at this grade level.
Applying to this announcement certifies that you give permission for DHS to share your application with others in DHS for similar positions.
If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application.
Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments.
Decisions on requests for RA are made on a case-by-case basis.
If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision.
You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement.
To ensure the accomplishment of our mission, DHS requires every employee to be reliable and trustworthy.
To meet those standards, all selected applicants must undergo and successfully pass a background investigation.
This may include a review of financial issues such as delinquency in the payment of debts, child support and/or tax obligations, as well as certain criminal offenses and illegal use or possession of drugs.
The background investigation process is initiated after a selection is made.
If a SECRET or TOP SECRET clearance is needed or the position is designated a Sensitive National Security position, all selected candidates must meet the requirements for these clearances or Sensitive National Security position prior to placement AND maintain that level of clearance or national security eligibility while encumbering the position.
DHS uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States.
It is our responsibility to eliminate any risks to national security, public health, and public safety that could be posed by individuals who use illegal drugs.
This position may be subject to random testing as a condition of employment.
A positive drug test or refusal to be tested will result in disciplinary action, up to and including removal from Federal service.
If you previously retired from the Federal service and are receiving an annuity, your salary may be offset by the amount of your annuity.
Due weight will be given to performance appraisals and incentive awards in merit promotion selection decisions in accordance with 5 CFR 335.103(b)(3).
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Nice To Haves

May act as the Technical Point of Contact (TPOC) to manage the Contract Performance Analysis Unit (CPAU) in those locations where there is a Field Operations Support Services contract.

Responsibilities

Provide technical and administrative supervision to all office personnel on the maintenance and handling of immigration records within the Field Office.
Act as local Mail Facility Manager overseeing and supervising the local mail room through subordinate supervisors and staff.
Communicate and resolve local issues with mail couriers on securely shipping and receiving file records.
Conduct on and off-site reviews of Field Office Records operations to provide guidance, oversight, and training on managing immigration records.
Coordinate direction of the Records Management Program; collaborate with District, Region, Headquarters, and Field Offices to formulate and apply records policies, guidelines and procedures that impact the Field and other components within DHS.
Inform management of the creation, collection, storage and disposition of immigration data and records; program compliance to laws, regulations, policies, guidelines; external movement and maintenance of records; reconciliation and updates to systems.
May act as the Technical Point of Contact (TPOC) to manage the Contract Performance Analysis Unit (CPAU) in those locations where there is a Field Operations Support Services contract.