Supervisory Program Analyst

Veterans Health Administration•Washington, DC

12d

About The Position

This senior, full-performance-level position is in the Office of Analytics and Performance Integration (API), within the Office of Integrated Care and Delivery, Veterans Health Administration (VHA). The analyst leads data analysis, data mining, reporting, and program development related to clinical quality and patient safety, and executes projects in support of the API Office. The role requires initiative and effective collaboration across complex and competing activities. The position designs and implements data reporting systems that retrieve and display statistical information from VA databases, as well as national studies, analyses, tools, and knowledge products. The analyst works independently with VHA leaders, committees, technical experts, and focus groups to identify information needs and develop products for clinical quality and patient safety initiatives. The work includes organizational analysis and recommendations for effective organizational changes, including improvements to information collection and analysis. The analyst produces reports and studies for a broad range of audiences, including oversight bodies, external stakeholders, and senior VA officials. Responsibilities include translating data into management information; evaluating program and operational effectiveness against established goals; ensuring information accuracy, comprehensive documentation, and total quality management; developing training materials and tools for managers; monitoring end-user satisfaction and responding to feedback; and serving as an API resource on VHA data systems, analysis, and management-information delivery tools and technology. The position may be authorized for telework or a virtual appointment; eligibility and arrangements are discussed during the interview process. Return-to-office mandates apply, and selectees must report in person unless an exception or exemption is approved.

Requirements

U.S. citizenship.
For current or former Federal employees to whom the requirement applies, meet the GS-13 time-in-grade requirement of 52 weeks at GS-13 by the announcement closing date.
Specialized experience using VA/VHA corporate data systems, such as CDW or VSSC cubes, to design, build, or manage national-level analytical or reporting products.
Experience extracting, integrating, analyzing, and displaying complex healthcare data to support VHA clinical quality, patient safety, or performance improvement initiatives.
Experience applying administrative laws, policies, regulations, and precedents to support quality assurance and management.
Experience using change-management, analytical, and evaluative methods to develop and implement quality and process improvements.
Experience interpreting and applying VA regulations, policies, procedures, and regulatory requirements to assess compliance and program outcome measurement.
Experience preparing project papers and staff reports, and organizing and delivering briefings to managers and other audiences to promote understanding and acceptance of findings and recommendations.
Experience providing operational, administrative, technical, or clinical support involving complex responsibilities and action planning for improvement recommendations.
Complete the application, questionnaire, and required online assessment.
Meet applicable Selective Service registration requirements for males born after December 31, 1959.
Complete required background/security investigation and online onboarding; provide acceptable identification for pre-employment requirements.
Serve a one-year probationary period or two-year trial period, as applicable.
The role requires competency in leadership, planning and evaluation, project management, quality management, and communications.

Responsibilities

Lead data analysis, data mining, reporting, and program development for clinical quality and patient safety.
Execute projects in support of the API Office.
Design and implement data reporting systems to retrieve and display statistical data from VA databases.
Design and implement complex national studies and analyses, and conduct analytical and evaluative work related to clinical quality and patient safety.
Design and develop national tools and knowledge products, including surveys, databases, and reports.
Work with VHA leaders, national committees, technical experts, and focus groups to identify needs and develop information products.
Evaluate information and recommend organizational changes, including changes related to information collection and analysis.
Conduct organizational analysis for portions of key VA or VHA programs and specific national projects.
Produce analytical reports and studies for oversight bodies, external stakeholders, and VA leaders and program officials.
Translate data into meaningful management information and evaluate program or operational effectiveness against established goals and objectives.
Ensure the accuracy of information delivered, including technical delivery, program ownership, accountability, and long-range strategic planning.
Provide API oversight for total quality management of information delivered.
Develop training materials or other tools to help managers use data and reports.
Ensure comprehensive documentation of data produced.
Monitor end-user satisfaction, respond to user feedback, and use feedback to drive enhancements and improve performance.
Serve as an API content resource on VHA data systems, information analysis, and tools and technology for delivering management information.
Perform other related duties as assigned.