Supervisory Program Analyst

Veterans Health Administration • Muskogee, OK

8d • Onsite

About The Position

This position is located in the Business Office in Muskogee, Oklahoma, and provides support and oversight to the Community Care departments at two campuses. The employee plans, directs, and manages the integration of medical, administrative, and clinical support activities to ensure efficient Community Care processing, including veteran eligibility identification, entitlement and benefit determinations, and delivery of benefits.

The role oversees daily unit operations and staff, ensures compliance with agency policies and priorities, and establishes procedures to meet accreditation standards. It monitors service quality and cost effectiveness, manages resources and budget-constrained plans, and analyzes management methods, controls, systems, staffing, and space utilization. The position also provides technical and policy direction, supports staff development and evaluations, and handles employee concerns and disciplinary matters.

The work schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m. The position is onsite; telework and virtual work are not authorized. Relocation and recruitment incentives are not authorized, and a permanent change of station is not authorized.

Requirements

• U.S. citizenship.
• Selective Service registration for males born after December 31, 1959.
• Successful completion of a background/security investigation and required online onboarding.
• Compliance with the Department of Veterans Affairs seasonal influenza vaccination requirement for health care personnel.
• Completion of a one-year probationary period, subject to written certification that continued employment advances the public interest.
• For current federal employees who held a GS grade within the past 52 weeks: 52 weeks of service at GS-11 for this GS-12 position, with an SF-50 documenting eligibility.
• One year of specialized experience equivalent to at least GS-11 in the normal line of progression.
• Expert knowledge of relevant laws and regulations used to make decisions or recommendations that significantly change, interpret, or expand agency or national policies and programs.
• Knowledge of data analytics tools, including Microsoft Excel, Microsoft Access, Pyramid Analytics, and SQL.
• Knowledge of budget formulation, audit, trend analysis, utilization review, and quality assurance techniques for establishing benchmarks.
• Specialized knowledge of health care program management principles and practices and their application to problems in the VHA health care delivery system.
• Knowledge and demonstrated experience with analysis techniques such as root cause analysis, cause-and-effect analysis, and failure mode and effects analysis in health care settings.
• Skill with information management systems supporting patient safety analysis, including database management, database analysis and reporting, and flowchart software.
• Competencies include accountability, customer service, decisiveness, flexibility, interpersonal skills, problem solving, and resilience.
• Ability to meet the position's physical requirements, which include primarily sedentary work with occasional standing, bending, walking, lifting, and carrying records, files, and reports.

Responsibilities

• Oversee the daily operation of the unit and ensure agency policies and priorities are followed.
• Develop performance standards and evaluate subordinate employees' work performance.
• Ensure personnel are instructed in and follow operational, safety, personnel, and conduct requirements.
• Establish procedures to meet accreditation standards and monitor services for compliance with nationally accepted standards and cost effectiveness.
• Assess available resources and recommend resource needs, distribution, or redistribution to the Chief of the Business Office.
• Develop, implement, monitor, and adjust plans to accomplish the mission effectively and cost-efficiently within budget constraints.
• Analyze and advise on the effectiveness of work methods, procedures, organizational structures, space and manpower utilization, management controls, and information and documentation systems.
• Plan and direct the program by identifying needs and potential issues, determining operational flexibility, and developing cost-effective solutions.
• Hear and resolve minor employee complaints; refer group grievances and serious unresolved complaints to a higher-level supervisor or manager.
• Apply minor disciplinary measures, such as warnings and reprimands, and recommend action in more serious cases.
• Assign work to staff and provide technical and policy direction.
• Encourage staff participation in recurring or special evaluations.
• Advise, counsel, and instruct employees on work and administrative matters.

Benefits

• Federal employee benefits package for employees and their families.
• Potential credit toward annual leave accrual based on prior work or military service, subject to request and approval before appointment and not guaranteed.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed