Supervisory Program Analyst

Veterans Health Administration • Martinez, CA

4d • Onsite

About The Position

The Supervisory Program Analyst is organizationally aligned under Benefits and Data Management (BDMS). The role works closely with health care team members, Medical Center administration, Site Manager’s Office, outside medical transportation companies, and congressional representatives as needed. The position oversees health administrative programs, staff performance, operational reporting, contract and invoice processes, and program compliance. The work is primarily sedentary and includes travel between clinic areas at separate building sites and driving to site locations within VANCHCS.

Requirements

• U.S. citizenship is required.
• Selective Service registration is required for males born after 12/31/1959.
• Must meet applicable time-in-grade requirements for GS-09 or GS-11, as relevant to the grade being considered.
• GS-09 qualification: one year of specialized experience equivalent to at least GS-07, or qualifying related graduate education, or a combination of qualifying education and experience.
• GS-11 qualification: one year of specialized experience equivalent to at least GS-09, or qualifying related doctoral-level graduate education, or a combination of qualifying education and experience.
• GS-09 specialized experience may include administrative practices and procedures involving communication, delegation of authority, correspondence routing, filing systems, and storage of files and records.
• GS-11 specialized experience may include knowledge of legal eligibility concepts and practices; budget processes and techniques for developing annual budgets and projections and monitoring expenditures; and ability to research and understand laws, regulations, policies, and procedures related to VA healthcare benefits administration.
• Applicants using education to qualify must submit transcripts; qualifying education must be from an accredited institution, and foreign education requires a Certificate of Foreign Equivalency.
• Must complete a background/security investigation and online onboarding requirements.
• Participation in the seasonal influenza vaccination program is required for Department of Veterans Affairs Health Care Personnel.
• Must serve a one-year probationary period or two-year trial period, as applicable.
• Physical requirements include mobility between clinic areas, some standing, stooping, reaching, lifting up to 20 pounds, driving to VANCHCS site locations, and computer work involving hand and wrist motions for at least 75% of the time.
• Competencies include accountability, analytical reasoning, communications, computer skills, contract administration, customer service, decisiveness, flexibility, interpersonal skills, personnel and human resources, planning and evaluating, problem solving, resilience, and teaching others.

Responsibilities

• Analyze individual employee and section performance and productivity using qualitative and quantitative measures against established goals and objectives.
• Monitor Health Administrative programs for compliance with applicable laws, regulations, policies, and procedures.
• Design and implement corrective action plans for invoice-processing and Beneficiary Travel voucher bottlenecks; track outcomes such as cycle time, error rate, and backlog reduction, and adjust strategies to meet performance targets.
• Directly supervise program support staff, communicate performance standards, conduct evaluations, counsel employees, recommend performance awards, and initiate disciplinary actions when necessary.
• Interview and hire new employees.
• Ensure adherence to EEO principles and safety and environmental policies, and foster a professional, productive work environment.
• Teach subordinates to assist patients with accessing health care and benefits systems and determining eligibility for healthcare services.
• Coach and provide feedback to staff and supervisors on documentation accuracy, system use, and contract invoice requirements; document improvement plans and follow-up actions.
• Teach subordinates to ensure accurate information is entered into local and regional program applications.
• Develop written policies and prepare reports, business letters, and memoranda.
• Prepare and deliver weekly and monthly operational briefings to Medical Center administration and Site Manager offices, covering workload status, invoice and voucher timeliness, and exceptions; tailor briefings to the audience and solicit action items.
• Audit data to ensure database entries are accurate.
• Conduct studies using statistical principles and techniques.
• Evaluate program performance against policies and targets, develop dashboards, compare sites, and drive continuous improvement.
• Use Microsoft Excel, Word, PowerPoint, Access, and local and regional computer program applications.
• Build and maintain operational trackers and dashboards that visualize timeliness, accuracy, and backlog metrics, and automate routine reports where feasible.
• Evaluate potential contract needs and monitor existing contracts.
• Manage fund control points and request or transfer funds.
• Verify contract and non-contract invoice compliance with terms and deliverables; resolve discrepancies with contractors and the Contracting Officer, and document approvals or denials for closeout.

Benefits

• Federal employee benefits package available to eligible employees and their families.
• Selected applicants may qualify for credit toward annual leave accrual based on prior work or military service, subject to approval.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed