Supervisory Program Analyst

Department of State Headquarters • Washington, DC

1d

About The Position

This position is in the Bureau of Human Resources, National Foreign Affairs Training Center, Diplomatic Tradecraft and Emerging Technology Directorate, Consular Training Division, Domestic Passport Training (HR/NFATC/DTET/CON). The Domestic Passport Training Branch designs, plans, coordinates, and delivers standardized training for CA/PPT field and headquarters personnel on passport adjudication, citizenship, leadership, and management topics for the United States.

The incumbent assesses the training and employee development programs and operations of the Bureau of Consular Affairs, Passport Services Directorate (CA/PPT). The position provides feedback to management, coworkers, and subordinates on the effectiveness and efficiency of Passport Services training programs and activities. It also plans, develops, implements, evaluates, and improves programs, systems, processes, and procedures to enhance Domestic Passport Training services and ensure that Passport Services training needs are met. The incumbent analyzes customer survey data and suggestions and recommends changes or improvements.

Applicants must be U.S. citizens, are subject to random drug testing, and must be able to obtain and maintain a Top Secret security clearance. If eligible, situational telework may be permitted with supervisory approval.

Requirements

• U.S. citizenship is required.
• Must be able to obtain and maintain a Top Secret security clearance.
• Must meet federal time-in-grade and time-after-competitive-appointment requirements by the announcement closing date; federal applicants must have served 52 weeks at the next lower grade to satisfy time-in-grade restrictions.
• At least 1 year of specialized experience equivalent to the GS-13 level in the Federal service.
• Experience leading passport training and development programs, including managing large-scale in-person and virtual training initiatives.
• Experience in domestic passport operations, adjudication, or program management, including building strategic partnerships to support workforce development.
• Experience developing and implementing policies, procedures, and processes to improve passport training programs.
• Ability to assign, review, and supervise the work of others.
• Objectivity and fairness in judging people based on their ability and situations based on facts and circumstances.
• Ability to adjust to change, work pressures, or difficult situations without undue stress.
• Willingness to consider new ideas or divergent points of view.
• Capacity to see the job through.
• Education cannot substitute for the specialized experience requirement for the GS-14 position.
• Applicants must meet the qualification requirements by the announcement closing date.

Responsibilities

• Assess the Passport Services Directorate's training and employee development programs and operations on an ongoing basis.
• Provide management, coworkers, and subordinates with feedback on the effectiveness and efficiency of Passport Services training programs and activities.
• Plan, develop, implement, evaluate, and improve programs, systems, processes, and procedures to enhance Domestic Passport Training services and meet Passport Services training needs.
• Analyze customer survey data, feedback, and suggestions, and recommend changes or improvements.
• Assign, review, and supervise the work of others.

Benefits

• Federal employees and their families have access to a comprehensive benefits package; specific benefits depend on position type and should be confirmed with the hiring agency.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed