Supervisory Management & Program Analysis

Veterans Health Administration•Long Beach, CA

8d•Onsite

About The Position

The incumbent manages administrative functions within Surgical HCG, including budget oversight, clinical contracting, consult management, personnel administration, organizational structure, equipment and implant management, and related operational activities. The role performs complex analytical and evaluative work in management and program operations, providing data analysis and recommendations to support effective healthcare operations and strategic goals. The position develops procedures and quality assurance studies, analyzes staffing and clinical performance data, advises leadership and working groups, and evaluates operational compliance and opportunities for improvement. It also supports contract, procurement, implant, budget, database, records, and resource management across SNIP HCG. The position is onsite and follows a Monday through Friday schedule from 7:30 a.m. to 4:00 p.m. A one-year probationary period is required.

Requirements

U.S. citizenship is required.
Applicants must meet applicable qualifications by the announcement closing date of October 30, 2026.
Current or former federal employees subject to time-in-grade requirements must have 52 weeks at GS-09 for this GS-11 position.
Specialized experience managing healthcare administrative operations, including organizational planning, recruitment and onboarding, personnel actions and awards, budget oversight, service contracts, labor agreements, and equipment procurement.
Experience maintaining operating room performance databases and analyzing provider workload and quality metrics for OPPE, recredentialing, and operational improvement.
Experience coordinating space planning, IT requests, and resource allocation while ensuring compliance with VA policies and applicable regulations.
Experience serving as a certified Contracting Officer Representative (COR), overseeing contracts and vendor compliance.
Experience coordinating clinical implant requests, approvals, and availability before scheduled procedures.
Experience supporting procurement, supply management, and consignment agreements across relevant clinical and administrative units.
Experience preparing annual budget reports and executive briefings with financial analysis, projections, and recommendations.
Experience overseeing administrative operations and authorized access to VistA Surgical, Interventional Radiology, and Patient Appointment Management packages.
Experience administering SharePoint sites and shared drives, maintaining records, guiding administrative support staff, and monitoring timecards.
Experience supporting patient complaints, inquiries, and service recovery and maintaining operational resource databases.
Experience handling sensitive facility data in compliance with security and privacy requirements.
Experience developing local databases and monitoring performance metrics, clinic access, patient wait times, and radiology services.
Alternatively, qualification may be based on a Ph.D. or equivalent doctoral degree, three full years of progressively higher-level graduate education leading to such a degree, or a related LL.M.; a combination of specialized experience and graduate education may also qualify.
A transcript is required if education is used to meet any part of the qualification requirements.
Must complete the required application steps and online assessment.
Male applicants born after December 31, 1959, must be registered with Selective Service.
Must complete a background/security investigation and online onboarding process and provide acceptable identification for pre-employment requirements.
Participation in the seasonal influenza vaccination program is required for VA Health Care Personnel.
Must serve a one-year probationary period.

Responsibilities

Develop standard operating procedures and guidelines and conduct quality assurance studies on program operations.
Analyze agency and healthcare-group staffing needs using qualitative and quantitative methods, and assist leadership in setting priorities based on findings.
Research, organize, compile, summarize, and analyze information for assigned special projects.
Advise policy and working groups, including the Patient Advocate Office and Out-Patient Systems Redesign Committee, on changes that support healthcare-group strategic goals and objectives.
Work with healthcare managers and staff to plan, evaluate, and assess data adherence and compliance with standards.
Interpret independently developed study findings, analyze data, and identify administratively significant findings.
Analyze and evaluate clinical measures and progress toward established goals and objectives, including staffing variance.
Recommend solutions to program officials and supervisors, including changes to work methods, procedures, systems, and technology.
Prepare statistical reports and evaluated information to support program direction and operations.
Extract and formulate data using database programs such as Excel, Access, or SQL, and prepare analyses for reports.
Use database systems including the Allocation Resource Center (ARC) and VHA Support Service Center (VSSC).
Manage healthcare administrative operations, including organizational planning, recruitment and onboarding, personnel actions and awards, budgets, service contracts, labor agreements, and equipment procurement.
Maintain operating room performance databases and analyze provider workload and quality metrics to support OPPE, recredentialing, and operational improvement.
Coordinate space planning, IT requests, and resource allocation while ensuring compliance with VA policies and applicable regulations.
Serve as a certified Contracting Officer Representative (COR), overseeing contracts and vendor compliance with performance standards.
Coordinate with clinical teams to ensure surgical, dental, and interventional radiology/radiology implants are requested, approved, and available before scheduled procedures.
Liaise between SNIP HCG, Network Contracting, Prosthetics, and Logistics on procurement, supply management, and consignment agreements.
Prepare annual budget reports and executive briefings with financial analysis, projections, and recommendations.
Oversee SNIP HCG administrative operations, including authorized access to VistA Surgical, Interventional Radiology, and Patient Appointment Management packages.
Administer HCG SharePoint sites and shared drives, including access controls and organized content.
Maintain staff training and competency records, guide administrative support staff, and monitor timecards for accuracy and timely completion.
Assist with patient complaints, inquiries, and service recovery; maintain databases for keys, locks, work orders, and resource requests.
Support performance improvement using authorized access to sensitive facility data, including Social Security numbers, in compliance with security and privacy standards.
Develop and manage local databases to track emerging VA performance metrics when enterprise-level tools are unavailable.
Monitor clinic access, patient wait times, and radiology services to identify improvement opportunities and support timely patient care.