Supervisory Management and Program Analyst

Veterans Health Administration•Lakewood, CO

13d

About The Position

The incumbent serves as Supervisory Management and Program Analyst for the Continuous Process Improvement (CPI) department within Integrated External Networks in the VHA Office of Integrated Veteran Care. The role provides expert advice and analysis on program activities to leadership and manages a team of Program Analysts who advise on process improvement and program management activities. The position directs programs supporting process improvement initiatives across a large, complex directorate. It coordinates office goals, objectives, and long-range plans; evaluates administrative activities and recommends program improvements; develops and monitors quality policies, procedures, and indicators; and analyzes trends and operating conditions to identify and correct inefficiencies. The incumbent also works with managers across units and organizations to advance program goals and oversees subordinate staff, including making or approving selections for nonsupervisory positions. The work schedule is Monday through Friday, negotiable between 6:00 a.m. and 4:30 p.m. A compressed or flexible schedule is available. Ad hoc telework may be authorized. Virtual work may be authorized for current VA employees already subject to the return-to-office mandate in their current position, with work performed outside the original hiring duty station at a VA-owned or leased space. Return-to-office mandates are in effect, and selectees must report in person unless an exception or exemption is approved.

Requirements

U.S. citizenship is required.
Current Federal employees who have held a GS grade within the past 52 weeks must meet the time-in-grade requirement: 52 weeks at GS-12 for a GS-13 position.
One year of specialized experience equivalent to at least the next lower grade, GS-12, is required.
Specialized experience includes independently managing project assignments by establishing goals, developing work plans, and monitoring progress to ensure timely completion of deliverables.
Specialized experience includes designing and implementing process and quality improvement initiatives.
Specialized experience includes performing quantitative and qualitative analyses to develop measurable performance indicators and inform management decisions that improve program efficiency and effectiveness.
Specialized experience includes managing contracted program activities by monitoring performance and deliverable execution.
Specialized experience includes first-line supervisory experience in the Federal environment, including planning and assigning work, evaluating performance, developing performance standards, selecting candidates, and resolving employee complaints.
Applicants must complete the required application, questionnaire, and online assessment.
Selective Service registration is required for males born after December 31, 1959.
Applicants are subject to a background/security investigation and must complete online onboarding and required employment verification.
Participation in the seasonal influenza vaccination program is required for Department of Veterans Affairs Health Care Personnel.
A one-year probationary period or two-year trial period is required, as applicable.
All qualification requirements must be met by the announcement closing date, October 26, 2026.

Responsibilities

Provide expert advice and analysis on process improvement and program management activities to senior leaders and executive management.
Coordinate the establishment of office goals, objectives, and long-range plans, including annual goal-setting sessions and development of the final operating plan.
Evaluate and monitor administrative activities and recommend substantive program improvements, including changes to enhance operational support services.
Develop policies and procedures for planning, developing, and implementing quality requirements to identify, prevent, and correct unsatisfactory conditions affecting program activities and services.
Monitor quality program implementation and indicators intended to eliminate inefficiencies and ineffective work practices.
Identify and implement ways to eliminate process inefficiencies and improve business practices across a large, complex organization.
Investigate and analyze adverse quality trends or conditions and initiate corrective action.
Monitor qualitative and quantitative measurements to identify quality program trends and areas requiring further analysis.
Conduct in-depth research and analyze operating contingencies and special situations; assist technical managers and staff in developing process solutions.
Direct the program supporting process improvement initiatives across a large and complex directorate.
Work with managers of other units or organizations to advance program goals and objectives.
Make or approve selections for subordinate nonsupervisory positions.
Plan, assign, and evaluate the work of subordinate staff.