Supervisory Computer Assisted Ordering Technician

Defense Commissary Agency•Virginia Beach, VA

About The Position

The Supervisory Computer Assisted Ordering Technician directs, guides, and supervises CAO technicians to maintain accurate perpetual inventory balance-on-hand (BOH) levels, determine optimal ordering quantities, and ensure product availability for patrons. Specific assignments vary by store and management requirements. The position maintains accurate CAO system data, uses radio-frequency handheld terminals to collect inventory information, updates BOH records, maintains perpetual inventory, audits credits, and conducts daily audits of out-of-stock and overwrite items. It evaluates stock levels across CAO categories by physically reviewing storage and display shelves, shippers, and warehouse locations. The technician coordinates with management and commercial distributor/vendor stocking representatives on CAO-related matters. Supervisory duties include planning and assigning work, setting priorities, preparing schedules, and providing on-the-job training. The work involves prolonged standing, stooping, kneeling, bending, climbing, lifting, carrying, pushing, pulling, and handling stock. Employees may move boxes in the warehouse, lift up to 40 pounds independently and occasionally more with assistance, and work in freezer and chill-box temperatures while wearing provided protective clothing. Education may not be used to qualify; applicants must demonstrate the required specialized experience. Occasional overtime may be required. Telework and remote work are not eligible.

Requirements

Meet the OPM qualifications for series 1101 and the announcement’s additional requirements by the closing date.
Have one year of specialized experience equivalent to at least the GS-5 grade level, demonstrating knowledge of retail procurement and distribution methods; retail food merchandising and store management principles, procedures, and techniques; and developments in commercial retail food items, equipment, and practices.
Qualifying experience may include using handheld terminals to update and adjust inventory, ensuring optimal shelf-space allocation, ordering products, or maintaining perpetual inventory.
Meet the physical requirements: stand, stoop, kneel, bend, and climb for prolonged periods; lift, push, pull, carry, and handle items up to 40 pounds independently and occasionally more than 40 pounds with assistance; work in extreme temperatures in freezer and chill boxes; and wear provided protective clothing such as freezer gear.
Meet applicable federal time-in-grade requirements. For GS-7, have 52 weeks of federal service at or equivalent to GS-5; applicable current or former federal employees must also meet the stated time-after-competitive-appointment requirement.
Be a U.S. citizen or national and meet the minimum age requirement; males born after December 31, 1959 must be registered with or exempt from Selective Service.
Be able to meet identity and employment eligibility verification, suitability or fitness, fingerprinting, background investigation, and clearance eligibility requirements, as applicable.
Meet any probationary or trial-period requirements, including a possible one-year supervisory probationary period.
Agree to required direct deposit of pay.
Provide a resume that documents relevant qualifications and includes work schedule information (part-time hours, full-time, or 40 hours per week).

Responsibilities

Maintain the Computer Assisted Ordering system with current, accurate data to calculate optimal order quantities and sustain customer demand.
Use radio-frequency handheld terminals to gather information needed to update and adjust inventory.
Record and update balance-on-hand data, maintain perpetual inventory, and audit credits.
Conduct daily inventory audits of out-of-stock and overwrite items.
Evaluate stock levels in CAO categories by physically reviewing storage areas, display shelves, shippers, and warehouse locations.
Interface with management at all levels and work directly with commercial distributor/vendor stocking representatives on CAO issues.
Supervise CAO technicians, including planning and assigning work, setting priorities, and preparing work schedules.
Provide on-the-job training to subordinate employees.
Move and reposition warehouse boxes when tracing misplaced items and replenish shelves as needed.