Supervisory Computer Assisted Ordering Technician

Defense Commissary Agency•Seymour Johnson AFB, NC

12d

About The Position

The Supervisory Computer Assisted Ordering Technician directs, guides, and supervises CAO technicians to maintain accurate perpetual balance-on-hand (BOH) inventory levels. Accurate inventory supports the calculation of appropriate order quantities and product availability for patrons. Specific assignments vary according to store and management requirements. The position maintains current and accurate data in the Computer Assisted Ordering (CAO) system, gathers and updates inventory information using radio-frequency handheld terminals, and monitors inventory and stock levels. It also involves supervising and training CAO technicians, coordinating work, and communicating with management and commercial distributor or vendor stocking representatives. The work may involve prolonged standing, bending, lifting, carrying, and reaching while locating stock and replenishing shelves. It may be performed in freeze and chill boxes, exposing the employee to extreme temperatures; protective clothing such as freezer gear must be worn. Employees must be able to lift items up to 40 pounds without assistance and sometimes heavier items with assistance.

Requirements

One year of demonstrated specialized experience equivalent to at least the GS-5 level in retail procurement and distribution methods; retail food merchandising and retail food store management principles, procedures, and techniques; and developments in commercial retail food store items, equipment, and practices.
Qualifying experience may include using handheld terminals to update and adjust inventory, ensuring optimal shelf-space allocation, ordering products, or maintaining perpetual inventory.
Meet the physical requirements, including being able to lift items up to 40 pounds without assistance and sometimes greater weights with assistance, and being able to wear provided protective clothing such as freezer gear.
Meet the applicable time-in-grade requirement for GS-7: 52 weeks of Federal service at or equivalent to GS-5. Current or former federal employees subject to time-in-grade rules must provide supporting proof.
Current federal civilian employees must have completed at least 90 days of federal civilian service since selection for a nontemporary appointment through a competitive examination register or direct hire authority.
Be a U.S. citizen or national; meet the minimum age requirement; and, for males born after December 31, 1959, be registered with or exempt from Selective Service.
May be subject to verification of identity and employment eligibility through E-Verify, a suitability or fitness determination, fingerprinting for new federal employees, a background investigation for clearance eligibility, and a probationary or trial period, including a possible one-year supervisory probationary period.
Direct deposit of pay is required.
Applicants must describe relevant skills and experience in their resume and support their assessment questionnaire responses. Education may not be used to qualify for this position.
Competencies assessed include Accountability, Customer Service, Decisiveness, Flexibility, Interpersonal Skills, Problem Solving, and Resilience.

Responsibilities

Maintain accurate and current data in the Computer Assisted Ordering (CAO) system to support optimal order quantities and customer demand.
Use radio-frequency handheld terminals to gather data and update or adjust inventory.
Record and update balance-on-hand (BOH) data, maintain perpetual inventory, and audit credits.
Conduct daily inventory audits of out-of-stock and overwrite items.
Evaluate stock levels in CAO categories daily by physically reviewing storage and display shelves, shippers, and the warehouse.
Interface with all levels of management and work directly with commercial distributor or vendor stocking representatives on CAO-related issues.
Supervise CAO technicians, including planning and assigning work, setting priorities, and preparing work schedules.
Provide on-the-job training to subordinates.