Supervisor - Airport Lounge

Hyde Park Hospitality • Pittsburgh, PA

16h • Onsite

About The Position

Hyde Park Hospitality, LLC is hiring a full-time Supervisor for The Club at Pittsburgh International Airport. The Club is a fast-paced lounge environment operating daily from 4:30 AM to 8:00 PM. The Supervisor works within company policies and procedures to support customer satisfaction, quality and safety standards, and the coordination of assigned team members’ administrative and operational activities. The role also performs bartender, concierge, and customer service duties and requires proficient knowledge of lounge operations and applicable policies.

The Supervisor coordinates team members, works with the Lounge Manager on inventory and guest service issues, and monitors alcoholic beverage service. The position also handles inventory counts, records and paperwork, timesheet coordination, restocking, and general administrative tasks. The work includes maintaining clean service and seating areas and delivering courteous service to passengers.

The position requires flexible, rotating weekday, weekend, and holiday shifts. Applicants must be able to obtain airport security clearance and maintain applicable alcohol-service and food-handler certifications. Starting pay is $20.00 per hour. Employees receive a $10 commute stipend for each shift worked, and the company pays airport badging fees and covers parking passes.

Requirements

• High school diploma or GED.
• Proficient PC skills, including Microsoft Office Suite, email, and Excel.
• Must be at least 18 or 21 years old, as applicable under state law.
• Ability to handle multiple tasks and communicate effectively with customers, passengers, and team members in a friendly, professional manner.
• Knowledge of and experience in general office and document administration.
• Availability for rotating shifts, including weekdays, weekends, holidays, and days off.
• Ability to read, write, speak, and understand English fluently.
• Ability to cooperate with peers, customers, and management with diverse backgrounds and differing views.
• Ability to read, analyze, and complete compliance documents, including alcohol-management and liquor-license materials, audits, safety rules, and company manuals.
• Ability to pass and maintain necessary licenses and certifications, including applicable state liquor seller-server certification (such as TIPS/TABC) and state or local food-handler certification.
• Must be able to stand throughout the scheduled shift and handle the stress of a fast-paced shift of up to 10 hours.
• Ability to speak effectively in one-on-one and small-group situations.
• Ability to read and interpret basic documents and instructions and follow company policies and procedures.
• Basic arithmetic skills, including calculating discounts and percentages using whole numbers, fractions, and decimals.
• Ability to solve practical problems and handle a variety of passenger and customer issues.
• Ability to bend, climb, crouch, hear, kneel, reach, speak, stand, turn, twist, and walk.
• Ability to lift 40 pounds to a height of 40 inches without assistance and push or pull 120 pounds with the assistance of a wheeled cart.
• Ability to perform tasks safely and follow procedures to prevent injury and damage to the environment, facilities, or equipment.
• Professional appearance and grooming that presents a favorable corporate and customer image.
• Ability to pass and obtain a security background check and clearance to work in an airport environment.
• Previous five years of customer service or hospitality experience and/or training, or an equivalent combination of education and experience, is preferred.

Nice To Haves

• Five years of previous customer service or hospitality experience and/or training, or an equivalent combination of education and experience.

Responsibilities

• Provide courteous customer service to airline and airport passengers in a clubroom and bar environment.
• Coordinate assigned team members in accordance with company policies and applicable laws.
• Coordinate with the Lounge Manager to reorder liquor and food inventory and resolve guest service issues.
• Monitor alcoholic beverages served to passengers and alert management to potential problems.
• Verify or perform daily inventory counts and complete paperwork related to liquor usage, inventory, and orders.
• Maintain knowledge of regulatory requirements and applicable alcohol-service and food-handler certifications.
• Maintain a neat work environment, including the kitchen and passenger seating areas; wash dishes and dispose of trash.
• Restock snacks, coffee, cups, glasses, ice, and other items in service areas.
• Complete new-hire paperwork and coordinate timesheets with the manager and payroll department.
• Perform administrative tasks, including required paperwork and basic bookkeeping-related work.
• Motivate assigned team members and help resolve passenger and customer issues.
• Follow company, safety, health, and liquor rules and procedures; report to work regularly and on time.

Benefits

• $10 per day commute stipend for each shift worked.
• Airport badging fees paid by the company.
• Employee parking passes covered by the company.
• Medical insurance, including health, dental, and vision.
• Disability insurance.
• Vacation and paid time off.
• 401(k) plan with company matching.
• Employee Assistance Program (EAP).
• Employee corporate discounts on nationally recognized products and services.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED