Supervisor - Airport Lounge

Hyde Park Hospitality • Kenner, LA

18h • Onsite

About The Position

Hyde Park Hospitality, LLC (HPH) is seeking a supervisor with flexible availability to oversee a team of 6-10 employees per shift at The Club, located within the Louis Armstrong New Orleans International Airport. The supervisor will be responsible for achieving customer satisfaction, company standards of quality and safety through excellent customer service, communication, and problem-solving. This role also involves coordinating administrative and operational activities, performing bartender, concierge, and customer service duties, and possessing proficient knowledge of all operational policies and procedures. The supervisor will interact with airline/airport passengers in a clubroom/bar environment, coordinate team members, reorder inventory, resolve service issues, monitor alcohol consumption, perform daily inventory counts, maintain knowledge of regulatory requirements, and ensure a neat work environment. Administrative tasks include completing new hire paperwork, coordinating timesheets, restocking supplies, and completing daily liquor usage reports.

Requirements

• High school diploma or GED required.
• Minimum of two (2) years of food and beverage, hospitality, or customer service experience required
• Passion for hospitality and delivering exceptional guest service required.
• Demonstrated ability to professionally handle guest feedback, concerns, and complaints while maintaining a positive guest experience.
• Proven ability to motivate team members, foster teamwork, and effectively resolve employee or guest conflicts.
• Strong multitasking, organizational, and interpersonal communication skills with the ability to interact professionally and courteously with guests, passengers, and team members.
• Proficient PC skills required, including Microsoft Office Suite (Outlook, Word, and Excel).
• Must be at least 18 or 21 years of age, as required by applicable state law.
• Flexible availability required, including the ability to work mornings, evenings, weekends (Friday, Saturday, and Sunday), holidays, and varying days off.
• Ability to read, write, speak, and understand the English language fluently.
• Must be able to stand during entire scheduled shift
• Ability to handle the stress of a fast-paced work shift up to ten (10) hours
• Must be able to lift 40 pounds, 40 inches high without the aid of another person
• Must be able to push and/or pull 120 pounds with the assistance of a wheeled cart
• Must be able to pass and obtain security background check and clearance to work in airport environment

Nice To Haves

• previous restaurant front-of-house (FOH) management experience is a plus.
• Knowledge of and experience in general office and document administration preferred.

Responsibilities

• Interacting with airline/airport passengers via a premier clubroom/bar environment
• Responsible for coordination of assigned team members in accordance with the Company’s policies and applicable laws
• Coordinating with Lounge Manager to reorder liquor and food inventory for assigned customer or lounge
• Coordinating with Lounge Manager to resolve service issues requested by the guests in assigned customer or lounge
• Meeting customer and passenger needs through communication and courteous customer service skills
• Monitoring number of alcoholic beverages served to passengers and alert management to potential problems
• Verifying and/or performing daily inventory count
• Maintaining a thorough knowledge of all required regulatory agency requirements
• Maintaining current state approved Responsible Alcohol Management certification and/or Food Handlers / Managers Permit, if applicable
• Possessing basic working knowledge of alcoholic beverages
• Maintaining a neat work environment, kitchen and passenger seating area including picking up and washing dirty dishes, disposing of trash, etc.
• Possessing working knowledge and comprehension of a standard declining budget
• Possessing understanding of basic bookkeeping and accounting skills
• Completing and submitting paperwork related to new hires
• Coordinating with manager and payroll department regarding timesheets
• Restocking snack, coffee, cups, glasses, ice, etc. in all service areas
• Completing paperwork related to daily liquor usage/inventory/orders
• Performing administrative tasks as required
• Ability to cooperate with peers, customers, and members of management of diverse nature who may hold divergent views
• Read, analyze, and complete documents for compliance such as the Alcohol Management Certification, Liquor License requirements, month-end customer audits, professional journals, safety rules, operations and internal policy and procedure manuals
• Pass and maintain all necessary licenses and certifications including, but not limited to, state liquor seller-server certification (TIPS/TABC) and state/local health department food handler certification
• Ability to speak effectively in one-on-one and small group situations before customers or Company team members
• Ability to read and interpret basic documents, and comply with all company policies and procedures
• Add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimal
• Ability to add, subtract, multiply and divide using whole numbers, common fractions and decimals including the ability to compute discounts and percentages
• Motivate assigned team members to achieve desired results
• Ability to solve practical problems and deal with a variety of passenger/customer issues
• Ability to interpret instructions furnished in written, oral, diagram, or schedule form
• Ability to perform tasks safely and according to established procedures to prevent personal injury, injury to others and avoid damage to the environment, facilities, and equipment
• Ability to follow all lawful safety, health and liquor rules and regulations
• Personal appearance and grooming that will present a favorable corporate and customer image
• Report to work on a regular and timely basis.

Benefits

• Medical Insurance (Health, Dental, Vision)
• $100 Monthly Commute Stipend
• Disability Insurance
• Vacation and PTO
• 401K Plan with generous Company Matching
• Employee Assistance Program (EAP)
• Employee Corporate Discounts for nationally recognized products and services (childcare, electronics, entertainment, hotels, home, groceries, restaurants, auto, travel, and pets)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED