Supervisor - Airport Lounge

Hyde Park Hospitality • Kenner, LA

1d • $0 - $20 • Onsite

About The Position

Hyde Park Hospitality, LLC (HPH) is seeking a Supervisor with flexible availability to oversee a team of 6-10 employees per shift at The Club, located within the Louis Armstrong New Orleans International Airport. The Supervisor will be responsible for ensuring customer satisfaction, maintaining company standards of quality and safety, and coordinating administrative and operational activities. This role also involves performing bartender, concierge, and customer service duties. The Supervisor will have a proficient knowledge of all operational policies and procedures and the general management of all positions.

Requirements

• High school diploma or GED required.
• Minimum of two (2) years of food and beverage, hospitality, or customer service experience required.
• Passion for hospitality and delivering exceptional guest service required.
• Demonstrated ability to professionally handle guest feedback, concerns, and complaints while maintaining a positive guest experience.
• Proven ability to motivate team members, foster teamwork, and effectively resolve employee or guest conflicts.
• Strong multitasking, organizational, and interpersonal communication skills with the ability to interact professionally and courteously with guests, passengers, and team members.
• Proficient PC skills required, including Microsoft Office Suite (Outlook, Word, and Excel).
• Must be at least 18 or 21 years of age, as required by applicable state law.
• Flexible availability required, including the ability to work mornings, evenings, weekends (Friday, Saturday, and Sunday), holidays, and varying days off.
• Ability to read, write, speak, and understand the English language fluently.

Nice To Haves

• Previous restaurant front-of-house (FOH) management experience is a plus.
• Knowledge of and experience in general office and document administration preferred.

Responsibilities

• Overseeing a team of 6-10 employees per shift.
• Working within established corporate policies and procedures to achieve customer satisfaction, company standards of quality and safety.
• Coordinating administrative and operational activities of assigned team members.
• Performing a full range of bartender, concierge and customer service duties.
• Interacting with airline/airport passengers via a premier clubroom/bar environment.
• Coordinating with Lounge Manager to reorder liquor and food inventory.
• Coordinating with Lounge Manager to resolve service issues requested by guests.
• Meeting customer and passenger needs through communication and courteous customer service skills.
• Monitoring number of alcoholic beverages served to passengers and alerting management to potential problems.
• Verifying and/or performing daily inventory count.
• Maintaining a thorough knowledge of all required regulatory agency requirements.
• Maintaining current state approved Responsible Alcohol Management certification and/or Food Handlers / Managers Permit, if applicable.
• Maintaining a neat work environment, kitchen and passenger seating area including picking up and washing dirty dishes, disposing of trash, etc.
• Completing and submitting paperwork related to new hires.
• Coordinating with manager and payroll department regarding timesheets.
• Restocking snack, coffee, cups, glasses, ice, etc. in all service areas.
• Completing paperwork related to daily liquor usage/inventory/orders.
• Performing administrative tasks as required.
• Cooperating with peers, customers, and members of management of diverse nature who may hold divergent views.
• Reading, analyzing, and completing documents for compliance such as the Alcohol Management Certification, Liquor License requirements, month-end customer audits, professional journals, safety rules, operations and internal policy and procedure manuals.
• Passing and maintaining all necessary licenses and certifications including, but not limited to, state liquor seller-server certification (TIPS/TABC) and state/local health department food handler certification.
• Standing during entire scheduled shift.
• Handling the stress of a fast-paced work shift up to ten (10) hours.
• Speaking effectively in one-on-one and small group situations before customers or Company team members.
• Reading and interpreting basic documents, and complying with all company policies and procedures.
• Adding, subtracting, multiplying and dividing in all units of measure, using whole numbers, common fractions and decimal.
• Computing discounts and percentages.
• Motivating assigned team members to achieve desired results.
• Solving practical problems and dealing with a variety of passenger/customer issues.
• Interpreting instructions furnished in written, oral, diagram, or schedule form.
• Bending, climbing up/down, crouching, hearing, kneeling, reaching, speaking, standing, turning, twisting, walking.
• Lifting 40 pounds, 40 inches high without the aid of another person.
• Pushing and/or pulling 120 pounds with the assistance of a wheeled cart.
• Performing tasks safely and according to established procedures to prevent personal injury, injury to others and avoid damage to the environment, facilities, and equipment.
• Following all lawful safety, health and liquor rules and regulations.
• Maintaining personal appearance and grooming that will present a favorable corporate and customer image.
• Passing and obtaining security background check and clearance to work in airport environment.
• Reporting to work on a regular and timely basis.

Benefits

• Medical Insurance (Health, Dental, Vision)
• $100 Monthly Commute Stipend
• Disability Insurance
• Vacation and PTO
• 401K Plan with generous Company Matching
• Employee Assistance Program (EAP)
• Employee Corporate Discounts for nationally recognized products and services (childcare, electronics, entertainment, hotels, home, groceries, restaurants, auto, travel, and pets)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED