Supervisor - Airport Lounge

Hyde Park Hospitality•Boston, MA

3h•$0 - $22•Onsite

About The Position

Hyde Park Hospitality, LLC is hiring a full-time Supervisor for The Lounge at Boston Logan International Airport. The Supervisor oversees 10–15 employees per shift and coordinates administrative and operational activities in accordance with company policies, applicable laws, customer service standards, and safety and quality requirements. The role requires flexible availability to work all shift timings, including weekends and holidays. The Supervisor provides customer service in a premium clubroom and bar environment and performs bartender, concierge, and other customer-service duties. The position includes coordinating with the Lounge Manager on inventory and guest service issues, monitoring alcohol service, maintaining work and guest areas, completing inventory and administrative paperwork, and supporting team members. The role pays $22.00 per hour.

Requirements

High school diploma or GED.
Proficient PC skills, including Microsoft Office Suite, email, and Excel.
At least 18 or 21 years of age, as applicable under state law.
Ability to handle multiple tasks and communicate effectively with customers and passengers in a friendly, professional manner.
Knowledge of and experience in general office and document administration.
Ability to work rotating shifts, including weekends, holidays, and days off.
Ability to read, write, speak fluently, and understand English.
Ability to cooperate with peers, customers, and managers with diverse backgrounds and differing views.
Ability to read, analyze, and complete compliance documents, including alcohol management certification, liquor-license requirements, customer audits, safety rules, and company policies and procedures.
Ability to obtain and maintain necessary licenses and certifications, including applicable state liquor seller-server and state or local food-handler certifications.
Ability to stand for the entire scheduled shift and handle a fast-paced shift of up to 10 hours.
Ability to speak effectively in one-on-one and small-group situations.
Ability to read and interpret basic documents and follow company policies and procedures.
Ability to perform basic arithmetic, including calculations involving fractions, decimals, discounts, and percentages.
Ability to solve practical problems and handle passenger and customer issues.
Ability to interpret written, oral, diagram, and schedule instructions.
Ability to bend, climb, crouch, hear, kneel, reach, speak, stand, turn, twist, and walk.
Ability to lift 40 pounds to a height of 40 inches without assistance.
Ability to push and/or pull 120 pounds with a wheeled cart.
Ability to perform tasks safely and follow safety, health, and liquor rules and regulations.
Maintain a neat personal appearance and grooming that presents a favorable corporate and customer image.
Pass and obtain security background check and clearance to work in an airport environment.
Report to work regularly and on time.

Nice To Haves

Two years of previous customer service or hospitality experience and/or training, or an equivalent combination of education and experience.

Responsibilities

Coordinate assigned team members in accordance with company policies and applicable laws.
Interact with airline and airport passengers in a premium clubroom and bar environment.
Coordinate with the Lounge Manager to reorder liquor and food inventory.
Coordinate with the Lounge Manager to resolve guest service issues.
Meet customer and passenger needs through courteous communication and customer service.
Monitor the number of alcoholic beverages served and alert management to potential problems.
Verify and/or perform daily inventory counts.
Maintain knowledge of regulatory requirements and applicable alcohol and food-safety certifications.
Maintain a neat work environment, kitchen, and passenger seating area, including washing dishes and disposing of trash.
Restock snacks, coffee, cups, glasses, ice, and other service-area supplies.
Complete paperwork related to daily liquor usage, inventory, and orders.
Complete paperwork related to new hires.
Coordinate with the manager and payroll department regarding timesheets.
Perform required administrative tasks.
Motivate assigned team members to achieve desired results.
Perform bartender, concierge, and customer service duties in support of company and customer operations.