Supervisor - Airport Lounge

Hyde Park Hospitality • Findlay Township, PA

6h • $0 - $21 • Onsite

About The Position

Hyde Park Hospitality, LLC (HPH), a strategic partner with Airport Dimensions and Sodexo, is hiring a full-time Supervisor for The Club at Pittsburgh International Airport. The lounge is a fast-paced environment that operates daily between 4:30 AM and 8:00 PM. The Supervisor must be available for flexible, rotating shifts on weekdays, weekends, and holidays; listed shifts are 4:00 AM–12:00 PM and 12:00 PM–8:30 PM.

The Supervisor works within corporate policies and procedures to support customer satisfaction and company standards for quality and safety. The role coordinates administrative and operational activities of assigned team members and performs bartender, concierge, and customer-service duties. The Supervisor is expected to understand the lounge’s operational policies and procedures and the general management of its positions.

Starting pay is $20.00 per hour. The company pays employees’ airport badging fees and parking passes, and provides a $10 commute stipend for each shift worked.

Requirements

• High school diploma or GED.
• Proficient PC skills, including Microsoft Office, email, and Excel.
• At least 18 or 21 years of age, as applicable under state law.
• Ability to handle multiple tasks and communicate effectively with customers and passengers in a friendly, professional manner.
• Knowledge of and experience in general office and document administration.
• Availability for rotating shifts, including weekends, holidays, and days off.
• Ability to read, write, speak fluently, and understand English.
• Ability to cooperate with peers, customers, and management who may have diverse or divergent views.
• Ability to read, analyze, and complete compliance documents, including alcohol-management and liquor-license materials, audits, safety rules, journals, and operating and policy manuals.
• Ability to pass and maintain required licenses and certifications, including applicable state liquor seller-server certification and state or local food-handler certification.
• Ability to stand for the entire scheduled shift and handle the stress of a fast-paced shift of up to 10 hours.
• Ability to speak effectively one-on-one and in small-group situations.
• Ability to read and interpret basic documents and follow company policies and procedures.
• Basic arithmetic skills, including calculating discounts and percentages.
• Ability to solve practical problems and address passenger and customer issues, and interpret written, oral, diagram, or schedule instructions.
• Ability to bend, climb, crouch, hear, kneel, reach, speak, stand, turn, twist, and walk.
• Ability to lift 40 pounds to a height of 40 inches without assistance, and push or pull 120 pounds using a wheeled cart.
• Ability to perform work safely and prevent injury or damage to people, the environment, facilities, and equipment.
• Ability to pass and obtain airport security background check and clearance.
• Five years of previous customer-service or hospitality experience and/or training, or an equivalent combination of education and experience, is preferred.

Nice To Haves

• Five years of previous customer-service or hospitality experience and/or training, or an equivalent combination of education and experience.

Responsibilities

• Interact with airline and airport passengers in the clubroom and bar environment.
• Coordinate assigned team members in accordance with company policies and applicable laws.
• Coordinate with the Lounge Manager to reorder liquor and food inventory and resolve guest service issues.
• Meet customer and passenger needs through communication and courteous service.
• Monitor the number of alcoholic beverages served and alert management to potential problems.
• Verify and/or perform daily inventory counts.
• Maintain knowledge of applicable regulatory requirements and current required certifications or permits, as applicable.
• Maintain a neat work environment, kitchen, and passenger seating area, including collecting and washing dishes and disposing of trash.
• Use working knowledge of declining budgets, bookkeeping, and accounting.
• Complete and submit new-hire paperwork.
• Coordinate with the manager and payroll department regarding timesheets.
• Restock snacks, coffee, cups, glasses, ice, and other service items.
• Complete paperwork related to daily liquor usage, inventory, and orders.
• Perform administrative tasks as required.
• Motivate assigned team members and help them achieve desired results.
• Report to work regularly and on time, and follow safety, health, liquor, and company rules and procedures.

Benefits

• $10 commute stipend for each shift worked.
• Medical insurance, including health, dental, and vision coverage.
• Disability insurance.
• Vacation and paid time off.
• 401(k) plan with company matching.
• Employee Assistance Program.
• Employee corporate discounts on nationally recognized products and services.
• Airport badging fees paid by the company.
• Employee parking passes covered by the company.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED