Supervisor - Airport Lounge

Hyde Park Hospitality•Boston, MA

17h•Onsite

About The Position

Hyde Park Hospitality, LLC is hiring a full-time Supervisor for The Lounge at Boston Logan International Airport. The Supervisor oversees 10–15 employees per shift and coordinates administrative and operational activities while following company policies and procedures to maintain customer satisfaction, quality, and safety. The role performs bartender, concierge, and customer service duties and requires proficient knowledge of lounge operations and the general management of assigned positions. Flexible availability is required, including rotating shifts, weekends, and holidays.

Requirements

High school diploma or GED.
Proficient PC skills, including Microsoft Office, email, and Excel.
At least 18 or 21 years of age, as applicable by state law.
Ability to work rotating shifts, including weekends, holidays, and days off.
Ability to read, write, speak, and understand English fluently.
Ability to handle multiple tasks and communicate effectively and professionally with customers, passengers, peers, and management.
Knowledge and experience in general office and document administration.
Ability to pass and maintain required licenses and certifications, including applicable state liquor seller-server and state/local food-handler certifications.
Ability to stand for the entire scheduled shift and handle a fast-paced shift of up to ten hours.
Ability to read, interpret, and complete documents and follow written, oral, diagram, or schedule instructions.
Basic arithmetic skills, including calculating discounts and percentages.
Ability to solve practical problems and address passenger or customer issues.
Ability to bend, climb, crouch, hear, kneel, reach, speak, stand, turn, twist, and walk.
Ability to lift 40 pounds to a height of 40 inches without assistance and push or pull 120 pounds with a wheeled cart.
Ability to obtain airport security clearance and pass a background check.
Ability to report to work regularly and on time.
Two years of previous customer service or hospitality experience and/or training, or an equivalent combination of education and experience, preferred.

Nice To Haves

Two years of previous customer service or hospitality experience and/or training, or an equivalent combination of education and experience.

Responsibilities

Coordinate assigned team members in accordance with company policies and applicable laws.
Interact with airline and airport passengers in a premium clubroom and bar environment.
Coordinate with the Lounge Manager on liquor and food inventory reorders and guest service issues.
Meet passenger and customer needs through communication and courteous service.
Monitor alcoholic beverages served and alert management to potential problems.
Verify or perform daily inventory counts and complete paperwork for liquor usage, inventory, and orders.
Maintain knowledge of applicable regulatory requirements and current required certifications or permits.
Maintain a neat work environment, kitchen, and passenger seating area, including washing dishes and disposing of trash.
Restock snacks, coffee, cups, glasses, ice, and other service-area supplies.
Complete new-hire paperwork and coordinate timesheets with management and payroll.
Perform required administrative tasks and use basic bookkeeping, accounting, and budget knowledge.
Motivate assigned team members and help them achieve desired results.
Follow safety, health, liquor, and company rules and procedures.