Supervisor - Nike Grand Rapids

NIKE • Grand Rapids, MI

4d

About The Position

As a Nike Retail Supervisor, you are the face of NIKE and help customers make informed product choices in a high-volume, fast-paced retail environment. You work with your team to deliver customer service, pursue shared goals, and create memorable customer experiences. The role involves supporting customers throughout their store journey and helping bring Nike’s service principles to life.

Requirements

• Must be at least 18 years old.
• Use customer service authentically to help customers feel seen and understood.
• Ability to learn and train on the latest products and technologies.
• Ability to bend, squat, reach, climb a ladder, and stand for extended periods, with or without reasonable accommodations.
• Flexibility to work nights, weekends, and holidays based on store needs.

Nice To Haves

• One year of retail or consumer service experience is preferred.

Responsibilities

• Be enthusiastic, excited, and knowledgeable about NIKE products and services to support customer needs.
• Bring a positive attitude and passion to interactions with teammates and customers.
• Lead by example and deliver service in line with Nike’s Service Principles.
• Make customers feel welcome, understand their wants and needs, and exceed their expectations throughout their store journey.
• Act professionally and demonstrate integrity, reliability, and kindness.
• Operate a cash register; perform shipping, receiving, and stocking duties; clean the store; and build visual displays.
• Attend store events and support teammates.

Benefits

• Discounts of up to 50% for employees and their families on Nike, Converse, and Jordan products.
• Accrued paid time off and holiday pay.
• Eligible employees working at least 20 hours per week can access a 401(k) Plan, CERA, an Employee Assistance Program, mental and emotional health support, financial coaching and education, child development support, and caregiving benefits starting on their hire date.
• Eligible employees working at least 20 hours per week can access Health Savings Accounts and Flexible Savings Accounts after 12 months of continuous employment.
• Opportunity to buy Nike stock at a discount through the Employee Stock Purchase Plan (ESPP).
• No-cost access to support through the Optum Employee Assistance Program for employees and their families.
• Tuition reimbursement up to $5,250 per calendar year for full-time Retail Associates.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed