Supervisor - Nike Grand Rapids

Nike • Grand Rapids, MI

5d

About The Position

As a Nike Retail Supervisor, you are the face of NIKE and help customers make the best decisions for their needs in a high-volume, fast-paced retail environment. You work with your team to prioritize customer service and achieve goals together, helping create memorable customer experiences. The role involves supporting customers and teammates, representing Nike products and services, and contributing to store operations and visual presentation.

Requirements

• Must be at least 18 years old.
• Use customer service authentically so customers feel seen and understood in the stores.
• Ability to learn and train on the latest products and technologies.
• Ability to bend, squat, reach, climb a ladder, and stand for extended periods, with or without reasonable accommodations.
• Flexibility to work nights, weekends, and holidays based on store needs.

Nice To Haves

• One year of retail or consumer service experience preferred.

Responsibilities

• Be enthusiastic, excited, and knowledgeable about NIKE products and services to support customer needs.
• Bring a positive attitude and passion to teammates and customers every day.
• Lead by example and deliver service in line with Nike’s Service Principles to bring the consumer journey to life.
• Make customers feel welcome, demonstrate care for their wants and needs, and exceed their expectations throughout their journey.
• Act professionally and demonstrate integrity, reliability, and kindness.
• Operate a cash register and perform shipping, receiving, stocking, cleaning, and visual-display-building duties.
• Attend store events and support teammates.

Benefits

• Discounts for employees and their families on Nike, Converse, and Jordan products, up to 50% off.
• Accrued paid time off and holiday pay.
• Eligible employees working at least 20 hours per week may receive a 401(k) Plan, CERA, Employee Assistance Program, mental and emotional health support, financial coaching and education, child development support, and caregiving benefits starting on their hire date.
• Eligible employees working at least 20 hours per week may access Health Savings Accounts and Flexible Savings Accounts after 12 months of continuous employment.
• Opportunity to buy Nike stock at a discount through the Employee Stock Purchase Plan (ESPP).
• Optum Employee Assistance Program support at no cost for employees and their families.
• Tuition reimbursement up to $5,250 per calendar year for full-time Retail Associates.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed