Supervisor (Full-Time) - Kihei Ace Hardware

HouseMart•Kihei, HI

2d•$21 - $22•Onsite

About The Position

The Supervisor assists with all facets of the store’s daily operations to increase sales and profit. The role provides continuous coaching to employees on proper selling techniques, inventory best practices, and product knowledge. The Supervisor oversees daily store functions when the Store Manager and Assistant Manager are absent, helps maximize productivity and sales, provides exceptional customer service, communicates expectations to staff, and ensures products and selling areas are properly received, stocked, and merchandised. The role motivates staff, supports department and store goals, ensures compliance with company policies and procedures, monitors shrinkage, and handles store opening and closing functions. The position works under regular store conditions, with occasional exposure to heat, dust, solvents, chemicals, paint, and glues. Work hours are flexible as required and include days, nights, weekends, and holidays. The role requires occasional pushing, pulling, and lifting of materials up to 60 pounds and lifting and maneuvering merchandise up to 100 pounds using a hand truck. It also requires standing for up to eight hours at a time and frequent reaching, twisting, turning, stooping, squatting, crouching, grasping, and squeezing. Equipment may include a forklift, hand tools, cash register, key machine, paint mixers, computer, printers, fax machine, shredder, calculator, telephone, two-way radios, and headsets. The listed salary range is $21.00 to $22.00 per hour. Full-time benefits include medical, vision, and dental coverage; a 20% employee discount; a 401(k) with employer match; profit sharing; company-paid life insurance; vacation, sick leave, personal leave, and holidays.

Requirements

High school diploma or equivalent.
Two or more years of experience in retail and/or a customer-service-oriented environment.
Ability to perform under pressure and demonstrate effective decision-making and sound judgment.
Advanced understanding of sales principles and customer service practices.
Ability to communicate effectively in writing and verbally.
Ability to work flexible hours, including days, nights, weekends, and holidays.
Mathematical skills for calculations involving measurements, pricing, discounts, taxes, returns, charges, change, inventory, ordering, and quantity verification.
Ability to perform multiple tasks, organize work, maintain accuracy, pay attention to detail, and demonstrate customer service standards.
Occasional pushing, pulling, and/or lifting of materials up to 60 pounds, including lifting and maneuvering merchandise up to 100 pounds using a hand truck.
Ability to stand for up to eight hours at a time and perform frequent reaching, twisting, turning, stooping, squatting, crouching, grasping, and squeezing.
Manual dexterity to operate a cash register, computer, calculator, and miscellaneous hand tools.
Ability to be certified to operate a forklift as assigned.

Nice To Haves

Supervisory experience preferred.

Responsibilities

Oversee daily store functions in the absence of the Store Manager and Assistant Manager.
Maximize productivity to achieve sales.
Provide exceptional customer service and communicate expectations to staff.
Ensure products and selling areas are properly received, stocked, and merchandised.
Motivate staff and promote teamwork to achieve department and store goals.
Ensure the store is operated in accordance with company policies and procedures.
Monitor and assist in attaining shrinkage goals within industry standards.
Perform store opening and closing functions.
Coach employees on proper selling techniques, inventory best practices, and product knowledge.
Assist customers and process transactions accurately, efficiently, and courteously.