Supervisor - SJU Aiport

PrimeFlight Aviation Services•Carolina, PR

About The Position

The Supervisor leads airport operations staff to ensure safe, efficient, and compliant service delivery. The role oversees daily activities, manages team performance, enforces company policies, and supports operational excellence across assigned departments. The Supervisor helps maintain safety standards, enhance customer service, and drive continuous improvement within airport operations.

Requirements

Must be 18 years of age or older.
Must be legally authorized to work in the country of employment.
Ability to read, write, speak, and understand English, including written documentation.
Must have reliable transportation.
Strong organizational and communication skills.
Ability to manage multiple priorities in a fast-paced airport environment.
Commitment to safety, compliance, and operational excellence.
Ability to demonstrate problem-solving, customer service, interpersonal, and oral communication skills.
Ability to apply logic and understanding to carry out instructions provided in written, oral, or diagram form.

Nice To Haves

Supervisory or leadership experience.

Responsibilities

Supervise and lead airport staff, including ground crew, customer service representatives, and maintenance personnel.
Ensure safe and efficient airport operations in compliance with company policies and regulatory standards.
Provide hands-on leadership and support to promote teamwork, accountability, and performance excellence.
Manage staff schedules, assignments, and workload distribution to optimize operational efficiency.
Conduct regular team meetings to communicate goals, expectations, and operational updates.
Train and onboard new employees, ensuring proper instruction and safety orientation.
Enforce company policies and procedures, addressing non-compliance issues promptly and professionally.
Maintain accurate documentation related to attendance, performance evaluations, and incident reporting.
Collaborate with other airport departments to coordinate operations and resolve challenges.
Handle escalated customer inquiries and complaints professionally and resolve them promptly.
Conduct performance evaluations and provide constructive coaching to team members.
Identify operational improvement opportunities and implement efficiency-enhancing initiatives.
Ensure equipment and vehicles are properly maintained to prevent operational downtime.
Manage inventory levels and coordinate replenishment of supplies.
Assist with budget preparation and cost-control efforts.
Monitor compliance with security procedures and report incidents or breaches.
Participate in emergency response and crisis-management activities as required.
Promote a proactive safety culture and encourage reporting of hazards and concerns.
Stay informed of industry developments and best practices to support continuous improvement.
Serve as a liaison to senior management by providing updates on operational performance and challenges.
Work effectively in an airport environment around aircraft and moving equipment.
Perform additional duties as assigned by management.