Assistant General Manager -Jimmy John's - Asheville Aiport

Paradies Lagardère•Fletcher, NC

14h•Onsite

About The Position

Paradies Lagardère is hiring an Assistant General Manager for Jimmy John's at Asheville Airport. The role supports a restaurant operation in an airport environment, creating first-class experiences for travelers while maintaining high safety and health standards. The Assistant General Manager helps build an engaged, high-performing workplace through career development and learning; maintains restaurant cleanliness, food quality and presentation, and grooming standards; and serves as a visible, available presence for team members, guests, and airport partners. The position monitors team performance and operating systems, makes adjustments as needed, resolves guest complaints, and drives sales and profitability. The role requires adaptability and resourcefulness in a fast-moving, changing environment. The schedule is determined by business needs, and the employee must agree to work various shifts in a team-oriented, 7-days-a-week, 365-days-a-year environment. The position involves standing for long periods, working in varying temperatures, and performing physical tasks including lifting at least 25 pounds, bending, reaching, gripping, climbing a ladder, and walking long distances.

Requirements

5–7 years of restaurant management experience.
Obtain and maintain a current ServSafe Food Manager’s Certification within six months of hire or promotion.
Ability to lift a minimum of 25 pounds and perform essential job functions, including standing, bending, reaching, gripping, climbing a ladder, and walking long distances.
Ability to stand for long periods and work in an environment with varying temperatures.
Proficiency in food planning and preparation, purchasing, sanitation, security, company policies and procedures, personnel management, recordkeeping, and report preparation.
Proficiency in reading, writing, Microsoft Office, and mathematics.
Agree to work various shifts in a team-oriented, 7-days-a-week, 365-days-a-year environment; the schedule is determined by business needs.

Nice To Haves

Bachelor of Science degree in hotel or restaurant management is desirable; a combination of practical experience and education will be considered as an alternative.

Responsibilities

Promote and drive an engaged workforce, career development, and learning.
Maintain a professional restaurant image, including cleanliness, food quality and presentation standards, and grooming standards.
Be a visible and available presence for team members, guests, and airport partners.
Monitor team performance and operational systems, making adjustments as necessary.
Ensure positive guest service in all areas.
Investigate and resolve complaints concerning food quality and service, responding to guests and the General Manager with a resolution within 24 hours.
Take appropriate actions to turn dissatisfied guests into return guests.
Drive top-line sales and profitability.
Adapt to fast-moving, changing circumstances and use problem-solving skills and resourcefulness to address situations.