Full Time Assistant Manager - Asheville Mall

Build-A-Bear Workshop • Asheville, NC

13h

About The Position

As an Assistant Workshop Manager at Build-A-Bear, you will support the store manager in all aspects of store operations, ensuring excellent Guest service, efficient staff management, and effective execution of sales and marketing strategies. This role is vital in driving the store's success while maintaining a positive experience for Guests and associates.

Performance is measured by the ability to achieve annual store objectives and corporate goals, including sound decision-making and execution, meeting financial objectives, creating an Experience First culture, managing and developing associates, executing operational standards, fostering team collaboration and performance, and stakeholder feedback.

This description is not an exhaustive list of functions, responsibilities, skills, and abilities. Supervisors may assign additional functions and requirements as appropriate. It does not represent an expressed or implied contract of employment or alter at-will employment, and Build-A-Bear, Inc. reserves the right to change the description or assign tasks as appropriate.

Requirements

• At least 2 years of store management experience with a successful history in a customer-centric business, preferably specialty retail.
• High school diploma.
• Basic understanding of common store technology solutions, including POS, scheduling, HRIS, and time and attendance systems.
• Ability to work a typical retail schedule, including days, evenings, weekends, and holidays.
• Ability to sit, stand, and move around for at least eight hours a day.
• Ability to lift more than 25 pounds.
• Behavioral traits for success include thriving in a high-engagement Guest experience environment; balancing creativity and fun with accountability and dependability; connecting with and inspiring others; exercising sound judgment in ambiguous situations; showing initiative and self-direction; uniting teams; staying calm in a dynamic environment; leading with a confident, engaging style; and maintaining a positive outlook in challenging circumstances.

Nice To Haves

• 2–4 years of store management experience with a successful history in a customer-centric business, preferably specialty retail.
• Associate's degree or higher in business, management, or a related field.

Responsibilities

• Assist the Chief Workshop Manager in assigning daily work, managing break schedules and priorities, and serving as a role model leader.
• Assist with hiring and promotion decisions by providing feedback and recommendations on applicant selection and staff advancement.
• Lead and inspire the team during scheduled shifts while enforcing and following company policies, procedures, and standards; promptly communicate potential violations and assist with recommendations and delivery of corrective actions.
• Drive sales as Floor Leader by coaching Bear Builders, delivering the Experience First culture, zoning associates, forecasting and adjusting sales based on business trends, and motivating the team to meet or exceed targets.
• Ensure merchandising displays and layouts meet brand standards and create an inviting, cohesive store environment.
• Use independent judgment to maintain operational efficiency and store safety and to resolve Guest issues.
• Oversee inventory management, including receiving, stocking, and inventory counts.
• Help build and develop a high-performing team that consistently delivers an exceptional Guest experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED