Full Time Assistant - Maine Mall

PACSUN•South Portland, ME

1d•Onsite

About The Position

The Assistant Store Manager assists the Store Manager in leading a customer-focused, sales-driven, profitable, and productive store. The role motivates and inspires the team through company core values, a customer-focused selling culture, and execution of store KPIs, while ensuring employees follow policies and procedures. The Assistant Store Manager helps deliver an engaging, positive, and authentic customer experience; handles customer situations according to policy; supports safe, clean, and organized store and stockroom environments; and shares customer feedback with leadership. The role also coaches associates, supports engagement and recognition, directs and delegates work, maintains visual and merchandise presentation standards, and improves operational efficiency and merchandise flow. The position is full-time, requiring 32–40 hours per week and flexibility to work weekends, nights, and peak holiday periods. Physical requirements include lifting and moving merchandise, prolonged sitting or standing, climbing ladders, and maneuvering around the sales floor, stockroom, and office. Work may take place in an open environment with fluctuating temperatures and standard lighting.

Requirements

Passion for product, brands, fashion, and trends.
Effective written, verbal, and presentation skills.
Strong communication skills.
Excellent time-management skills.
Proficiency in math and strong computer skills.
Ability to work 32–40 hours per week, including weekends, nights, and peak holiday periods.
Ability to frequently lift or move up to 20 pounds and occasionally lift or move up to 35 pounds.
Ability to frequently sit or stand for long periods and climb ladders as needed.
Ability to talk and hear regularly; sit, stand, walk, use hands, reach, twist, and squat as needed.
Ability to maneuver around sales floor, stockroom, and office areas.
Vision abilities including close and distance vision, depth perception, and ability to adjust focus.

Nice To Haves

High school diploma or equivalent preferred.

Responsibilities

Assist the Store Manager in leading a customer-focused, top-line sales-driven, profitable, and productive store.
Ensure team members deliver an engaging, positive, and authentic customer experience.
Handle customer situations in compliance with policies and procedures, attempt to resolve issues, and escalate when appropriate.
Maintain a clean, organized, and safe store and stockroom.
Share customer feedback with the leadership team to improve the customer experience.
Perform floor supervisor duties as needed, including covering non-peak periods and breaks.
Hold self and others accountable for completing operational tasks.
Coach associates and provide feedback on performance.
Recognize and reward outstanding performance to support associate engagement.
Provide direction to associates so they understand company directives and standards.
Prioritize and delegate tasks to meet operational needs.
Support and execute visual directives and maintain company visual standards.
Drive efficiency in store operational processes.
Maintain merchandise flow, filling, and presentation standards in the store and stockroom.
Ensure associates follow company policies, procedures, and Safety Program practices.
Demonstrate passion and affinity for the PacSun brand, products, brands, fashion, and trends.
Inspire and motivate others by consistently exhibiting company core values.
Learn about products, brands, fashion, and trends, demonstrating willingness and initiative.
Operate with integrity and confidentiality and set an example for leaders and associates.
Build cross-functional partnerships and promote transparency, collaboration, and accountability.
Represent PacSun as an advocate in the industry and marketplace.
Recruit, identify, develop, and retain talent.
Lead company culture, norms, and conduct while balancing management presence with approachability.