Full Time Assistant Manager - Oak Park Mall

Build-A-Bear Workshop • Lenexa, KS

1d

About The Position

As an Assistant Workshop Manager at Build-A-Bear, you will support the store manager in all aspects of store operations, ensuring excellent Guest service, efficient staff management, and effective execution of sales and marketing strategies. This role is vital in driving the store's success while maintaining a positive experience for Guests and associates.

Performance will be measured by the ability to achieve annual store objectives and corporate goals, including decision-making and execution, meeting financial objectives, creating an Experience First culture, managing and developing talent, executing operational standards, fostering collaboration and communication, and stakeholder feedback. Supervisors may assign additional functions and requirements as appropriate. The description does not constitute an employment contract and may be changed by Build-A-Bear, Inc.

Requirements

• At least 2 years of store management experience, with a proven successful history in a customer-centric business, preferably specialty retail.
• High school diploma.
• Basic understanding of common store technology solutions, including POS, scheduling, HRIS, and time-and-attendance systems.
• Ability to work a typical retail schedule, including days, evenings, weekends, and holidays.
• Ability to sit, stand, and move around for at least eight hours a day.
• Ability to lift more than 25 pounds.
• Behavioral traits for success include thriving in a high-engagement Guest experience environment; balancing creativity and fun with accountability and dependability; connecting with and inspiring others; using sound judgment; showing initiative and self-direction; uniting teams; remaining calm in a dynamic environment and under pressure; leading with a confident, engaging style; and maintaining a positive outlook.

Nice To Haves

• 2–4 years of store management experience in a customer-centric business, preferably specialty retail.
• Associate's degree or higher in business, management, or a related field.

Responsibilities

• Assist the Chief Workshop Manager in assigning daily work, managing break schedules, completing tasks and priorities, and serving as a role model leader.
• Assist the Chief Workshop Manager with hiring and promotion decisions by providing feedback and recommendations about applicant selection and staff advancement.
• Lead and inspire the team during scheduled shifts, enforce and follow company policies and standards, report possible violations, recommend disciplinary actions, and help deliver corrective actions.
• Drive sales as Floor Leader by coaching Bear Builders, creating a Guest experience that reflects the Experience First culture, zoning associates, forecasting and adjusting sales based on business trends, and motivating the team to meet or exceed targets.
• Ensure merchandising displays and layouts adhere to brand standards and create an inviting, cohesive store environment.
• Use independent judgment to maintain operational efficiency and safety and resolve Guest issues.
• Oversee inventory processes, including receiving, stocking, and inventory counts.
• Help build and develop a high-performing team that consistently delivers an exceptional Guest experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED