Full Time Assistant Manager - Oak Park Mall

Store•Overland Park, KS

16h

About The Position

As an Assistant Workshop Manager at Build-A-Bear, you will support the Chief Workshop Manager in store operations, helping deliver excellent Guest service, manage staff effectively, and execute sales and marketing strategies. The role contributes to store success and a positive experience for Guests and associates. Performance is measured by achievement of annual store objectives and corporate goals, including decision-making and execution, financial results, the Experience First culture, talent management, operational standards, team collaboration and performance, and stakeholder feedback. This description is not exhaustive; supervisors may assign additional appropriate functions and requirements.

Requirements

At least 2 years of store management experience with a proven successful history in a customer-centric business, preferably specialty retail.
High school diploma.
Basic understanding of common store technology solutions, including POS, scheduling, HRIS, and time and attendance systems.
Ability to work a typical retail schedule, including days, evenings, weekends, and holidays.
Ability to sit, stand, and move around for at least eight hours a day.
Ability to lift more than 25 pounds.
Demonstrates sound judgment, initiative, self-direction, and the ability to remain calm under pressure.
Able to inspire others, unite teams, and work effectively in a dynamic and changing environment.

Nice To Haves

2–4 years of store management experience in a customer-centric business, preferably specialty retail.
Associate's degree or higher in business, management, or a related field.

Responsibilities

Assist the Chief Workshop Manager in determining daily associate assignments, directing work, managing break schedules, completing tasks and priorities, and serving as a role model.
Assist with hiring and promotion decisions by providing feedback and recommendations on applicant selection and staff advancement.
Lead and inspire the team during scheduled shifts while enforcing and following Build-A-Bear Workshop policies, procedures, and standards.
Immediately communicate possible policy violations to the Chief Workshop Manager and/or District Manager.
Recommend appropriate disciplinary actions and assist in delivering corrective actions for policy violations.
Drive sales as Floor Leader by coaching Bear Builders, creating an Experience First Guest experience, zoning associates, forecasting and adjusting sales based on business trends, and motivating the team to meet or exceed targets.
Ensure merchandising displays and layouts meet brand standards and create an inviting, cohesive store environment.
Use common sense and independent judgment to maintain operational efficiency, uphold store safety policies and procedures, and resolve Guest issues.
Oversee inventory management, including receiving, stocking, and inventory counts.
Assist in building and developing a high-performing team that consistently delivers an exceptional Guest experience.