Supervisor (01706) - 132 East Main St.
About The Position
The Supervisor coaches and mentors General Managers (GMs), Assistant Managers (AMs), and crew members through planned store visits, performance appraisals, and actionable feedback. The role supports managers’ professional development and career progression while driving consistent operational excellence across stores. The Supervisor identifies operational gaps, develops action plans, and coordinates support from field trainers, Human Resources, Operations Evaluators, and Market Specialists as needed. The role also reviews financial and operational performance, communicates findings through presentations and meetings, and helps stores meet operating plans through profit-and-loss and quarterly business reviews. In partnership with the Market Leader and field support, the Supervisor develops market business plans and drives sales growth through Local Store Marketing (LSM). The role supports GMs in leading local marketing efforts and pursuing new opportunities to increase AWUS.
Requirements
- At least 3 years of multi-unit experience in the restaurant or retail industry.
- Experience ensuring operational effectiveness for multi-unit operations.
Nice To Haves
- Bachelor’s degree preferred.
Responsibilities
- Plan coaching objectives before store visits using the store planning tool.
- Provide on-the-job coaching in key operational and management skills to GMs, AMs, and crew.
- Conduct annual performance appraisals and provide positive, constructive, actionable feedback.
- Mentor GMs and AMs in professional development and career progression.
- Reinforce company policies and standards across stores.
- Identify and diagnose key ongoing operational gaps in underperforming stores.
- Develop formal action plans to address operational gaps.
- Coordinate field support resources, including Field Trainers, Human Resources, Operations Evaluators, and Market Specialists, where required.
- Review key financial variables when planning store visits.
- Analyze and track financial and operational data to develop meaningful business insights.
- Prepare short executive presentations, such as in Excel or PowerPoint, to communicate trends and results.
- Present weekly financial and operational updates during Market Leader and area GM meetings.
- Use profit-and-loss reviews and quarterly business reviews to ensure stores meet operating plans.
- Coordinate with the Market Leader and field support to develop market business plans.
- Drive the development and execution of Local Store Marketing.
- Coordinate Market Specialist support for Local Store Marketing initiatives.
- Empower GMs to lead Local Store Marketing, including developing relationships with schools and the community.
- Work with the Market Leader to identify and pursue new AWUS growth opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
