Supervisor, Levi’s® Outlet Store, Milpitas, CA

Levi Strauss • Milpitas, CA

3d • Onsite

About The Position

The Store Supervisor supports Store Management in attaining Levi’s Store Iconic status by contributing to strategies and operational excellence that promote brand equity, customer satisfaction, and financial growth. The role includes Stylist duties and responsibility for the store when a manager is absent. The Supervisor performs work using instructions and established guidelines.

The Supervisor contributes to sales and profitability, ensures operational standards, supports staff training and retention, and maintains visual presentation and housekeeping standards. The role also leads and coaches the merchandising team on RFID-enabled inventory management processes and productivity.

Requirements

• At least 1 year of experience.
• High school diploma or GED.
• Ability to work a flexible schedule to meet business needs, including evening and weekend shifts.
• Demonstrated ability to lead through change, provide clear direction, and coach for improvement.

Responsibilities

• Meet or exceed sales and performance goals and contribute to store profitability by managing expenses and implementing sales plans.
• Model customer service behaviors and train associates to achieve customer-service KPIs, including conversion, units per transaction, and sales per hour.
• Maintain strong product knowledge and train others in product knowledge and selling practices.
• Follow loss-prevention programs and manage controllable expenses.
• Help execute floor changes, sales, and promotional events effectively and on time.
• Participate in onboarding and training new hires on company culture, product knowledge, selling practices, and associate responsibilities.
• Identify staff development opportunities and work with management on improvements; contribute to a positive work environment and inform management of employee-relations issues.
• Supervise the store team when another member of management is absent.
• Perform operational procedures and ensure store tasks are completed efficiently and on time, giving direction to team members as needed.
• Support inventory management by following receiving and sending processes, completing paperwork, and carrying out price changes and ticketing procedures.
• Participate in physical inventory preparation and counts; educate others on loss-prevention policies and procedures.
• Execute visual merchandising and housekeeping standards, recommend visual direction based on store layout and needs, and help maintain floor replenishment.
• Lead the merchandising team in meeting productivity goals and completing RFID-enabled inventory-management processes using company tools and resources.
• Hold the merchandising team accountable to RFID inventory practices, lead the team through changes, promote best practices, and coach for productivity.
• Create an energetic customer experience by engaging customers and modeling customer-service behaviors.
• Model and reinforce the company’s “Connect, Consult and Close” sales standards.
• Train associates on product knowledge so they can effectively meet customer needs.

Benefits

• Competitive pay and incentive plans.
• Full-time employees: 3 weeks of paid time off during the first year, increasing to 4 or more weeks thereafter.
• Full-time employees: immediate medical, dental, and vision coverage; free medical premiums with Live.
• Paid volunteer hours and charity donation matching up to $2,000 per year for full-time and part-time employees.
• 50% employee discount for full-time and part-time employees.
• 401(k) match of 125% on contributions, up to 6%.
• Paid leave, life and disability insurance, and health care benefits for eligible employees.
• Opportunities to pursue advanced roles at Levi’s, Dockers, and Beyond Yoga.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED